Customer Success Engineer
US$110,000 – US$150,000 / yr base salary
Posted 22 Jul 2026
Advertised as “Customer Success Engineer - Remote in the US”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 2+ yrs
- Management level
- Individual contributor
- Employment
- Remote
- Contract
- Full-time
| Base salary | US$110,000 – US$150,000 / yr |
|---|
Rescale is pioneering the future of engineering and scientific discovery. As the leader in digital engineering, we’re transforming how products are developed—through intelligent automation, applied AI, data management, and the integration of the world’s largest network of engineering and R&D applications. Joining Rescale means becoming part of a diverse, collaborative, and mission-driven team that’s unlocking faster innovation across industries like aerospace, energy, life sciences, and manufacturing. We’re solving complex challenges that traditional HPC can’t—and we’re seeking passionate, curious minds to help build the next wave of breakthroughs.
We are looking to add a Customer Success Engineer to our team in the US!
As a Customer Success Engineer, you are the trusted technical advisor of named Rescale customers. You work closely with customers and internal teams to deliver the best cloud HPC experience to the users. You enjoy building meaningful relationships and are willing to go above and beyond for the customers.
You Will Work On and Impact:
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Becoming a trusted technical advisor and owning the technical relationship with customers.
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Lead technical activities from deployment, to lunch and learn, to user training and support.
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Collaborate with Rescale Solutions Architect to plan and execute a successful deployment of Rescale solutions.
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Work independently to analyze technical needs, requirements, the customer's current infrastructure, operations, and workflows.
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Onboard new customer workflows and grow Rescale footprint.
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Gain deep knowledge of customer workflows and HPC environments.
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Work with customers to define and execute customers’ digital transformation strategy to continue to migrate workloads from on-prem to the cloud.
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Articulate and present Rescale solutions at conferences, user groups, webinars, etc.
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Collaborate with Product Management and provide feedback to continuously improve the design of our ScaleX platform to make engineers more productive in the cloud.
Key Qualifications
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Customer obsession is your top priority.
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You use empathy to approach customer solutions.
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You enjoy solving difficult problems and strive to find the best solutions.
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You have at least 2 years of software, hardware, or cloud experience in a customer facing role
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B.S. in engineering, computer science, math, physics or equivalent.