Warehouse Quality Manager

Ajax Systems is an international tech company and the largest manufacturer of security systems in Europe, with over 4.5 million end users and 330K PRO users in more than 180 countries worldwide. 

The company offers end-to-end solutions for protecting homes and businesses оf any scale. To date, Ajax product portfolio includes 280 devices for intrusion protection, video surveillance, fire and life safety, and comfort and automation. The company employs 6,000+ specialists. Ajax Systems production includes four factories, two of which are located in Ukraine, one in Turkey and one in Vietnam.

At the same time, the company's certification according to the ISO 14001 standard ensures a minimal impact of production on the environment. The selection of components for Ajax device manufacturing is determined by the presence of manufacturer declarations confirming compliance with RoHS requirements.

The company emerged against the backdrop of revolution and war. That's why resilience is the cornerstone of the brand's DNA, and the fight against evil by creating the best security and automation devices is Ajax's unwavering mission.

Key Responsibilities

Inbound Quality Control and Standardization

• Organize systematic incoming quality audits for shipments arriving from manufacturing hubs in Ukraine, Turkey, and Vietnam, including verification of pallet integrity, packaging labels, barcodes, serial numbers, and packing lists.
• Reduce Dock-to-Stock Time by developing efficient receiving procedures, managing non-conforming goods, and enabling fast cross-docking for priority orders.
• Coordinate directly with manufacturing sites regarding claims related to production defects, packaging issues, or shipment discrepancies.

Outbound Quality Control and Fulfillment Efficiency

• Ensure maximum picking accuracy and full compliance of outbound orders with EU distributor requirements, including market-specific labeling, documentation, packaging, and secure load handling.
• Reduce Order Fulfillment Cycle Time from order creation in the system through loading onto trucks or handover to courier services.
• Monitor compliance with SLA and OTIF requirements by line-haul and express carriers, including FTL/LTL and CEP operators such as DPD, DHL, InPost, and others, during loading and cargo handover.

CAPA and Customer Claims Management

• Manage the full cycle of complaints from European distributors, including registration, investigation, Root Cause Analysis using methodologies such as 5 Whys, Ishikawa, and 8D, and prevention of recurring incidents.