IT Engineer
Posted 23 Sep 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 0–2 yrs
- Management level
- Individual contributor
- Employment
- Remote
- Contract
- Full-time
No salary listed for this role.
About HappyRobot
HappyRobot is the infrastructure for enterprises to build and orchestrate AI workforces. Our AI workers don't just communicate through voice and email - they make decisions, take action, and run operations autonomously across entire enterprise systems. Born in Y Combinator (S23) and backed by a16z, Base10, Prysm Capital and Eurazeo with over $200M raised, we power critical operations for global enterprises worldwide.
Our platform is battle-tested in the most demanding environments, where AI has real consequences. We started in logistics, built our own voice stack, models, and orchestration layer from the ground up, and are now bringing that infrastructure to every enterprise that runs the real economy. Learn more about our vision in our manifesto.
About the Role
We are looking for an IT Engineer based in Mexico to lead our internal technical operations and ensure our team functions without friction. You will be the first point of contact for all things tech—from onboarding new hires to managing access and maintaining our office infrastructure.
What You’ll Do
-
Technical Support (Tier 1): Resolve hardware (macOS/Windows) and software incidents via our ticketing system.
-
Onboarding & Offboarding: Ensure every new hire in the region has their equipment configured and access ready from the very first minute of Day 1.
-
Identity & Access Management (IAM): Manage user lifecycles and permission changes across our corporate tools (Google Workspace, Slack, etc.).
-
Device Management (MDM): Enroll and oversee our fleet of laptops using MDM solutions (Kandji, Jamf, or similar) to ensure 100% compliance with security policies.
-
Office Infrastructure: Maintain local connectivity (WiFi/Networking), video conferencing systems (Zoom/Google Meet), and hardware inventory at our Spain office.
Must-Haves
-
Experience: 0–2 years in IT support, helpdesk, or junior systems administration.
-
Tooling: Hands-on experience with at least one IDP (Okta, Google Auth), one MDM, and one ticketing tool.
-
OS Fundamentals: Solid troubleshooting skills for both macOS and Windows.