Desktop Support Technician
US$20 – US$22 / hr base salary
Posted 22 Sep 2026
Advertised as “Temporary Desktop Support Technician”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 1+ yrs
- Management level
- Individual contributor
- Employment
- On-Site
- Contract
- Contract
| Base salary | US$20 – US$22 / hr |
|---|
Hi, we’re Gravie. Our mission is to create health benefits that actually benefit small and midsize businesses and their employees. Our innovative benefit solutions and services are developed and delivered by a diverse group of unique people. We encourage you to be your authentic self - we like you that way.
A Little More About The role:
We are looking for a Temporary Desktop Support Technician to help us as we bring on new employees during our busy season. You will play a pivotal role in ensuring the smooth functioning of our IT infrastructure. Your responsibilities will span various aspects of IT support, including tier-1 IT support as required for local and remote users including ticket handling, application and SaaS support, hardware inventory management, and licensing compliance. Your diverse skill set, and experience will be crucial in providing on-site support to our team in our Minneapolis office five days a week.
You will:
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Primarily work Level 1 support tickets.
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Manage and support Windows, Chrome, and Mac hardware and software, including laptops, peripherals, applications, printers and networking.
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Provide on-site and remote technical support to end-users, addressing hardware, software, and network-related issues.
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Handle IT tickets and incidents, prioritize tasks, and resolve or escalate as needed to meet service-level agreements.
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Support and troubleshoot applications used within the company, including SaaS solutions.
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Oversee hardware inventory in the office and ensure accurate records.
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Coordinate the shipping and receiving of IT equipment, ensuring secure and timely deliveries.
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Assist in the setup and configuration of new Windows and Mac laptops with the necessary software and updates.
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Stay current with Chrome, Windows and Mac hardware and OS advancements, SaaS applications, and best practices.
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Support and manage cloud services for email, calendar and file sharing (Google Apps).
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Collaborate with cross-functional teams to ensure smooth IT operations and foster a productive work environment.
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Demonstrate commitment to our core competencies of being authentic, curious, creative, empathetic and outcome oriented.
You bring:
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1+ years of experience in an IT setting that includes troubleshooting and supporting Chrome and Mac laptops.