Operations Support Manager

East Coast Operations Support Manager

Position Summary

The CFGI East Coast Operations Support Manager will sit in either Stamford, CT or Arlington, VA and will provide operational, administrative, and coordination support across the organization. This role helps ensure business operations run smoothly by supporting internal processes, team coordination, reporting, vendor management, meetings, events, and other business needs.

The Operations Support Manager serves as a key coordination point for leadership, administrative colleagues, and cross-functional teams. The ideal candidate is highly organized, proactive, service-oriented, and comfortable managing multiple priorities in a fast-paced professional services environment.

Key Responsibilities

Operations and Administrative Support

• Coordinate internal requests, business support needs, follow-up items, and cross-functional communication
• Maintain procedures, documentation, trackers, reports, meeting materials, and operational records
• Support and improve templates, workflows, standard operating procedures, and internal processes
• Monitor deadlines, deliverables, and action items to ensure timely follow-through
• Identify opportunities to improve efficiency, reduce duplication, and promote consistency

Business Coordination and Support

• Support market/product operations (timesheets, utilization, invoices, chasing updates to close date/status & next steps for pipeline review calls, etc.) via Salesforce and Power BI
• Organize information, resources, processes, and communication channels that support effective operations
• Partner with stakeholders to resolve requests, advance priorities, and ensure follow-up
• Support onboarding logistics, workspace readiness, internal announcements, and employee engagement activities
• Help maintain a professional, organized, and responsive support environment

Team and Leadership Support

• Support the partner group to translate strategic goals into actionable plans via Salesforce and assist with coordination and management of key strategic in-market activities, including scheduling and planning key client/prospect/referral partner meetings and related prep work, holding the pen on drafting content and insights, and working alongside the PMD group
• Liaise with the PMD group to set up and manage campaigns to measure ROI on strategic sales and marketing investments, measure progress on top-of-funnel channel activity for the PMD group, and establish opportunities via Salesforce for pre-qualified leads, taking data-entry responsibilities away from the PMD group
• Provide meeting and operational support to leaders and teams, including scheduling, agendas, notes, action items, and follow-up