IT & Clinical Systems Support Specialist
Posted 13 Oct 2026
Advertised as “Remote IT & Clinical Systems Support Specialist”
BranchFactor Summary
The original posting with the fluff stripped out
- Management level
- Individual contributor
- Employment
- Remote
- Contract
- Full-time
No salary listed for this role.
Work From Anywhere in LATAM
Work Schedule: PST | 8:00 AM – 5:00 PM, with occasional after-hours on-call for urgent (P0) issues
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About the Client
A US-based pediatric virtual care company is looking for an IT Support Specialist to be the main technology support resource for its providers and first-line IT support for its employees.
The company delivers care through a growing network of remote providers. It runs on a modern stack of clinical and SaaS tools and works with an external managed IT partner. It operates in a HIPAA-regulated environment, so reliable systems and accurate access controls directly affect patient care.
About the Role
Day to day, this role handles provider and employee support requests, sets up and removes system access during onboarding and offboarding, troubleshoots clinical and business applications, and escalates complex issues to the IT partner, vendors, or Engineering. The role also owns the provider support process and its documentation. Success means providers are fully set up before their first patient, issues are resolved quickly and tracked through closure, and recurring problems decline over time.
Core Responsibilities
Provider & Clinical Systems Support
- Serve as the first point of contact for provider technology and system issues.
- Troubleshoot user access, permissions, scheduling, and workflow issues in clinical applications such as Healthie and DoseSpot.
- Build and maintain a simple process for providers to submit, track, and escalate support requests.
- Maintain provider-facing troubleshooting guides and "how to get help" documentation.
Onboarding & Offboarding
- Create, modify, and deactivate provider and employee accounts following established workflows.
- Confirm all required systems are ready before a provider starts seeing patients.
- Remove system access promptly and completely during offboarding.
- Keep accurate records of user access and system configuration.
Company-Wide IT Support
- Provide first-line support for Google Workspace, Slack, Zoom, MFA, browsers, and business software.