Clinician Operations Director
Posted 6 Oct 2026
Advertised as “Remote Senior Director - Clinician Operations”
BranchFactor Summary
The original posting with the fluff stripped out
- Management level
- People management
- Employment
- Remote
- Contract
- Full-time
No salary listed for this role.
Work From Anywhere in LATAM and the Philippines
Work Schedule: EST | Significant overlap with U.S. Eastern business hours (Monday–Friday)
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About the Client
A US-based telehealth mental health practice is looking for a Senior Director, Clinician Operations to own the non-clinical operations that support therapists from hire through onboarding, caseload growth, and offboarding.
The practice runs fully online with 100+ clinicians delivering around 7,000 therapy sessions a month, and is scaling toward 300+ clinicians while expanding into new states and adding new services. This is a build role: the seat reports to the COO and is responsible for the team, systems, and scorecards that make that growth possible, not for maintaining what already exists.
About the Role
Day-to-day, this role runs clinician lifecycle operations, support and escalation workflows, capacity and caseload planning, and the reporting layer that tracks it all. It works across recruiting, credentialing, intake, scheduling, people operations, and revenue cycle without owning those functions, and it does not provide clinical supervision or make treatment decisions. Success means faster clinician onboarding, fewer escalations, reliable service levels at 3x the current clinician volume, and manual processes replaced with documented, scalable systems.
Core Responsibilities
Clinician Lifecycle Operations
- Own the end-to-end clinician journey from post-hire handoff through onboarding, caseload ramp, ongoing support, and offboarding.
- Reduce time-to-first-session and time-to-full-caseload through workflow redesign.
- Build onboarding playbooks and SOPs that hold up as headcount scales past 300.
- Partner with recruiting and credentialing on clean handoffs and readiness dates.
Support & Escalation Management
- Run intake, triage, and escalation workflows for a high-volume clinician support function.