Workshop Manager

About Crown:

Crown is one of the world's largest material handling companies with a reputation for award-winning product design, advanced engineering and technology, and superior after-sale service. Crown's business philosophy utilizes vertically integrated processes to design, manufacture and distribute forward-thinking, innovative solutions that improve customers' productivity and operating efficiency. Crown produces a broad range of forklifts as well as automation and fleet management technologies. The Company's global headquarters is located in New Bremen, Ohio, USA, with regional headquarters in Australia, China, Germany and Singapore. Crown employs more than 14,000 people worldwide. Crown operates a service and distribution network that exceeds 500 retail locations in over 80 countries. To learn more about why Crown is a great career choice, visit crown.com. You can also view our online newsroom at Crown Equipment Corporation | Malaysia | Material Handling.

As the Workshop Manager/Supervisor, you will supervise the daily operations of the workshop, ensuring efficient workflow, timely completion of tasks & deliverables, safety compliance & customer satisfaction.

3 best things about the role:

• Be part of a Company that is a leading innovator in a world-class forklift and material handling equipment.
• Work for a Company that values good people, with a culture of developing employees and promoting within.
• Have opportunities for recognition and appreciation.

Responsibilities

People Management

• Co-ordinate the scheduling of daily work & liaise with Service Manager on any priority jobs.
• To monitor and ensure that the workshop technicians are complying to the company policies and procedures.
• Frontline management of employee matters including grievances that arise in workshop in tandem with support and assistance from the Human Resource department.
• Develop, maintain & enforce safe working practices daily.
• Provide technical assistance whenever required.
• Provide coaching, development & direction for workshop technicians
• Identify skills gaps and relevant training needs within the workshop team.

Workshop Administration

• Keep the workshop planner & whiteboard updated.
• Ensure work orders & job cards are completed correctly & in a timely manner
• Monitor workshop technician productivities, outstanding work orders & spray booth back log
• Ensure work bays are maintained to the required standard in terms of cleanliness and general housekeeping.
• Ensuring that workshop tools & equipment are maintained in safe working condition.
• Communicate and provide feedback to internal customers on the progress of units in the workshop.

Equipment

• Co-ordinate the scheduling of work to be completed in the workshop.
• Ensure on-time delivery of units to meet customer demands.
• Ensure Rental units are maintained to a high standard and ready for hire.
• Liaise with technical support on the modifications to units and ensure modifications are carried out to engineering and manufacturing standards.
• Perform pre-delivery checks on units to increase customer satisfaction.

Floor Stock & Battery Management

• To ensure that rental off-hire trucks, batteries & chargers are received, processed & green tagged in a timely manner.
• To verify that safety & functional inspections are done to the required standards & to sign-off on green tagging.
• To work alongside the asset team to ensure all floor stock trucks are tagged, stored & maintained as required.

Operational Health & Safety

• Ensure all efforts are made to reduce the risk of injuries and specifically reduce the Lost Time Injury Frequency Rate.
• Coordinate and manage the resources required to meet the Company’s EHS requirements.
• Carry out monthly workplace safety & hazard inspections
• Provide support to ensure that Company and Branch desired goals are achieved in the EHS area.
• Ensure the workshop is well prepared for any safety audits and that a safety focused culture is established and always maintained.
• Ensure all product incidents, near misses and accidents are reported promptly and in accordance with the Company’s and the customers EHS policies and procedures.

Building Maintenance

• Ensure all waste items such as oil, batteries, pit sludge and any other general waste items are disposed of in the correct manner.
• Ensure housekeeping is kept to a high standard.
• Ensure outside of building is kept clean and tidy.

Requirements

Knowledge, Skills & Experience

• Experience in leading teams in supervisory or management roles
• Experience working in industrial organisations
• Working in organisations that sell, and service capital equipment would be an advantage
• Customer focused and effective customer relationship management skills
• Familiarity with all Crown units would be an advantage
• Good English and Bahasa communication skills

Qualifications

• Certificate/Diploma in Engineering or relevant course
• Deep understanding on technical aspects of Materials Handling Equipment
• Good people management

Benefits

Employee Benefits

• Comprehensive insurance coverage, including:

• Group Hospitalisation & Surgical (GHS) – Inpatient and Outpatient benefits

• General Practitioner (GP) and Specialist consultation coverage

• Group Personal Accident (GPA) insurance

• Group Term Life (GTL) insurance

• Unlimited access to panel clinic services

• Flexible Benefits Program (Flexi Benefits)