Technical Operations Manager

About Omnidian Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries.  Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are a certified B Corps, headquartered in Seattle, WA
The Job

As a Commercial Technical Operations Manager, you'll be the technical lead for a distributed portfolio of solar PV and energy storage assets. You'll be the main technical contact for your assigned clients and will work daily with Portfolio Managers and the Commercial Operations Team.

You'll take assets from onboarding through performance management and reporting, and you'll support the service and QA/QC work that keeps them producing, including our commercial BESS service program. As our portfolio grows in size and variety, you'll help shape how Tech Ops works. When a system underperforms, clients will look to you for a clear answer.

We're looking for an experienced solar and storage professional who has worked both in the field and in the office, and who wants to work directly with clients and service partners.

What You'll Do

At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:

Technical Expertise and Client Engagement (45%)

• Be the primary technical contact for assigned clients across about 250-350 MW of distributed solar assets
• Review service visit reports before they go to clients, and join weekly client check-in calls to answer technical questions as they come up
• Draft scopes of work for service, repair, and retrofit activities that field service partners can follow and quote
• Maintain strong working relationships with clients, field service partners, internal teammates, and other asset stakeholders

Operational Support and Field Coordination (20%)

• Investigate issues in site monitoring platforms, trace faults from the array through the inverter, MV collection, and utility interconnection, and start the work to restore or improve performance
• Create, manage, and oversee tickets for planned and unplanned service
• Coordinate service activities with field service partners, and review their quotes against the scope before work starts
• Support onsite technicians during service work and check-out calls
• Work with outside engineering firms on retrofits, repowering, and redesigns