Application Systems Administrator

Who we are:
Makpar is a comprehensive professional and technical solutions provider for the Federal government. We combine functional and technical expertise in cloud engineering, data management, cybersecurity and emerging technologies to deliver mission success. We build the right IT solution for government clients by partnering with them to understand their WHAT, WHY, and HOW. Using our signature consulting methodology that we call “The Makpar Way,” we help agencies navigate the ongoing changes in the Federal technology landscape. We succeed where others fail because of our connected and engaged workforce are dedicated to delivering success for our clients and the American people.
Our Mission: We solve complex problems for the Federal government to accelerate access to citizen services.
When it comes to excellence, we deliver. Learn more about our employer brand at makpar.com/careers.

About the position: 

The Application Systems Administrator serves as the primary Tier 2 support resource for the Help Desk and is responsible for administering user accounts, managing application access, coordinating incident response activities, and maintaining the operational health of critical systems and applications. This position acts as an escalation point for bilingual Spanish-speaking Tier 1 Help Desk Agents and works closely with Help Desk Management, Operations Managers, and technical teams to ensure timely service restoration, issue resolution, and compliance with established service levels. 

The Application Systems Administrator performs routine system administration activities, maintains system efficiency, troubleshoots application and account-related issues, and implements corrective actions to support a high-availability operational environment. The position also supports English and Spanish-language operations to ensure seamless service delivery across all Help Desk channels.

Role Responsibilities:

• Serve as the primary escalation point for Tier 1 Help Desk Agents, providing advanced troubleshooting, issue resolution, and technical guidance. 

• Perform incident triage and coordinate Level 2 support activities with the Operations Manager and other technical teams to ensure timely resolution of service disruptions. 

• Coordinate service restoration activities during system outages, application failures, and other operational incidents. 

• Administer and maintain user accounts within AIMS, PAS, Access Request Tools, and other authorized systems, including account creation, modification, deactivation, and access management.