Customer Support Specialist
Posted 8 Sep 2026
Advertised as “Customer Support Specialist - Night Shift”
BranchFactor Summary
The original posting with the fluff stripped out
- Management level
- Individual contributor
- Contract
- Full-time
No salary listed for this role.
Deblock is Europe’s newest and most exciting fintech, bringing together the worlds of banking and digital assets in a safe, simple, and beautifully designed. Our mission is to empower people to use modern financial tools with confidence, combining the reliability of traditional finance with the innovation of Web3.
At Deblock, you’ll be joining a high performing, multi disciplinary team shaping the future of financial services, and having a lot of fun while doing it.
We're looking for Customer Support Specialists to join us, working on the night shifts, remotely. Occasional travel to our Porto office may be required. Interested?
Requirements
- Provide friendly, efficient, and accurate support to customers through chat and email
- Troubleshoot product questions, account issues, payments, and general inquiries
- Follow internal procedures to ensure compliance, safety, and customer protection
- Escalate cases when needed to FinCrime, Tech, or Product teams
- Work night shifts with rotating shifts, including occasional weekends, to support our customer base 24/7