Health Information Manager

Asian Health Services, founded in 1974, provides medical, dental, and behavioral health services to more than 50,000 patients. Our approach to well-being focuses on “whole patient health” for all. We go beyond our clinic walls and invest in our community’s overall health. We know that income, housing, and environmental struggles lie at the heart of poor health. That’s why we also address food insecurity, youth leadership, and culturally competent care while working towards supporting safer streets and vibrant communities.

**Job Summary:

**The Health Information Manager (HIM) provides supervision, quality control, and accountability for patient Referrals and Medical Records at all clinical sites.  The HIM establishes protocols for the accurate and timely processing of patient referrals and medical records to ensure continuity of care.  The HIM is responsible for the setting of priorities and assigning cases to staff to promote efficiency.  The position works with the EHR and Operations Teams in optimizing the medical records, e-referrals system, and referrals tracking.  The manager is responsible for enforcing clinic policy, adhering to timelines, and regular reporting on department productivity.

Essential Job Functions

• Structures and maintains an efficient and effective referrals system with an accurate account of “active” patient referrals by priority across sites within AHS to ensure provider/clinician support, accuracy, and timely follow-through.
• Responsible for providing direction to referral staff and support to patients in navigating through the paperwork and processes involved with making and completing a successful referral. 
• Ensures the timely processing, documentation, tracking, and communication of patient referrals, by the level of priority based on the provider’s communications and notes in the patient’s medical record.
• Maintains dynamic updates of any changes in referral requirements and networks with timely communications to referral staff, clinic staff, providers, and managers across AHS. 
• Monitors analyze and troubleshoot timeliness of referral processes including cycle times and/or other relevant metrics.
• Provides regular and ad-hoc reports as needed.
• Along with QI Analyst, identifies and implements relevant QI projects.
• Collaborates with leadership to establish and maintain protocols.
• Performs quality control reviews and remediation of scanned data into the Electronic Health Record (EHR) system within established policies and procedures for entering records into the EHR system.
• Effectively prioritizes workflow to ensure that all patient data is entered within specified turnaround times.
• Assists the Director of Clinical Operations with the development and implementation of policy and procedures governing health information and records to ensure compliance with applicable specific federal, state regulatory and accreditation standards.