Information Technology Manager

Asian Health Services, founded in 1974, provides medical, dental, and behavioral health services to more than 50,000 patients. Our approach to well-being focuses on “whole patient health” for all. We go beyond our clinic walls and invest in our community’s overall health. We know that income, housing, and environmental struggles lie at the heart of poor health. That’s why we also address food insecurity, youth leadership, and culturally competent care while working towards supporting safer streets and vibrant communities.
Job Summary:    The Information Technology (IT) Manager is responsible for managing and providing operational oversight for all IT systems and services at Asian Health Services (AHS). This role ensures that technology infrastructure, systems, cybersecurity and support services are reliable, secure, and aligned with organizational and clinical needs.
The IT Manager plans, develops, implements, and manages IT initiatives that support efficient operations, regulatory compliance (including HIPAA), and high-quality patient care. The position supervises IT staff, manages vendors and budgets, and collaborates across departments to enhance technology utilization and service delivery.

Essential Job Functions

IT Operations & Infrastructure Management

• Oversee the operation, maintenance, and security of all IT systems, including:

• • End-user devices (PCs, laptops, mobile devices, peripherals)
  • Servers, storage systems, and network infrastructure (LAN/WAN, routers, switches)
  • Telecommunications systems (internet, email, phone, voicemail)
  • Ensure system uptime, performance, and scalability.
  • Manage system installations, upgrades, configurations, and patching.
  • Maintain and test backup, disaster recovery, and redundancy systems.

  Service Delivery & Helpdesk Oversight

  • Direct IT helpdesk operations to ensure high-quality, timely support for staff.
  • Establish service standards, metrics, and reporting processes.
  • Monitor and improve customer service performance consistent with AHS Service Excellence standards.
  • Ensure prompt response and resolution to technical issues and service requests.

  Cybersecurity, Systems Security, Compliance & Policy Management

  • Develop, implement, and enforce IT security policies and procedures.
  • Ensure compliance with HIPAA and other applicable regulations related to electronic data security and privacy.
  • Manage user access controls, data protection, cyber- and system security.