Director, Business Operations

ABOUT CIM GROUP: CIM is a community-focused real estate and infrastructure owner, operator, lender, and developer. Our team of experts works together to identify and create value in real assets, benefiting the communities in which we invest. Back in 1994, our three founders focused on projects in Southern California neighborhoods. Today, we are a diverse team of 900+ employees with projects across the Americas. Our projects have delivered jobs; created comfortable places to live, work, and relax; and provided necessary and sustainable infrastructure. Our focus on enhancing communities is unwavering, and we strive to make an even greater impact in the years to come. Join us and make an impact today!
POSITION PURPOSE:  

The Director of Business Operations holds primary responsibility for managing and executing the firm's operational resilience framework, with full accountability for third-party risk management, incident response planning, business continuity and business operational reporting. This role requires both strategic oversight and hands-on execution. The director will also support key firmwide initiatives and special projects.

The Director, Business Operations establishes firmwide standards, ensuring controls are robust, thoroughly documented, effective, and appropriately tailored to the organization's needs. The position involves ongoing program enhancement by identifying and mitigating emerging threats in advance. Additionally, this role directly implements these standards, including incident triage and crisis response, as necessary.

Note: Considering incidents may occur outside of core working hours, occasional work during weekends and/or holidays may be required.

RESPONSIBILITIES:

Third-Party Risk Management

• Take full ownership of the firm's Third-Party Risk Management (TPRM) program, leading both strategy and hands-on execution. Oversee vendor supervision using a risk-based approach, ensuring seamless management throughout the vendor lifecycle—including due diligence, onboarding, ongoing monitoring, remediation, and offboarding.
• Ensure all vendor risk activities comply with internal policies, regulatory requirements (SEC, FINRA), and investor standards.
• Regularly update and maintain TPRM policies, standards and procedures, delivering clear documentation and continuous improvements.

Incident Management

• Lead the execution and ongoing enhancement of the firm’s Incident Response Plan. Collaborate closely with legal, compliance, technology and additional internal stakeholders to maintain and update protocols.
• Serve as the primary point of contact for all incident types, coordinating rapid triage, containment, and resolution across teams. Guide the Incident Response Team, including after-hours support, as needed.
• Track, report, and document incidents; conduct thorough reviews and remediation planning post-incident. Perform analytics and root cause analysis to proactively reduce future risk and continually evolve the program to meet emerging threats and business needs.

Business Continuity Planning (BCP)

• Own and drive the Business Continuity Planning program, from policy development and governance to hands-on execution of annual tests and disaster response. Lead BCP committees and engage stakeholders to ensure the program evolves with changing business and regulatory requirements.
• Conduct regular business impact assessments to define suitable recovery goals. Integrate high-risk service providers into BCP testing, maintain comprehensive documentation of outcomes, and deliver remediation where needed.
• Execute BCP plans during disasters, providing after-hours leadership to restore operations promptly and in accordance with established recovery strategies.

Operational Excellence & Reporting

• Continuously review and refine workflows to optimize efficiency. Identify and implement improvement opportunities across operational risk controls.
• Deliver high-quality, insightful reporting—including dashboards, KPI tracking, incident summaries, and vendor risk metrics—to senior leadership and committees.
• Maintain client-ready documentation of operational risk controls; collaborate with the RFP team to address due diligence questionnaires and inquiries. Support internal/external audits, regulatory exams, and investor due diligence processes.
• Partner with Compliance to ensure SEC and FINRA regulatory adherence, actively supporting employee training and awareness initiatives.
• Manage one direct report and oversee vendor resources. Responsible for hiring, coaching and performance management.
• Support divisional and departmental business operational reporting, including Quarterly Business Review (QBRs).
• Support the Head of Transformation on high-priority, firmwide initiatives and special projects.

EDUCATION/EXPERIENCE REQUIREMENTS: (including certification, licenses, etc.)

• Bachelor’s degree required (Business, Economics, Information Systems, Risk Management, or related field preferred).  

• 12+ years of business operations, internal controls, risk management, or compliance experience.

• Experience in real estate, asset management, financial services, or similar industries required.

• Experience as a people manager required.

• Advanced proficiency in Excel (index/match, pivot tables, advanced formulas, analytics).

• Familiarity with risk frameworks (e.g., SOC 2, NIST, ITGC, SOX) is preferred.

• Experience with Prevalent or similar platforms.

• Familiarity with FINRA and SEC compliance frameworks; FINRA S99 is a plus.

ABOUT YOU:

• Bachelor’s degree required (Business, Economics, Information Systems, Risk Management, or related field preferred).  

• 12+ years of business operations, internal controls, risk management, or compliance experience.

• Experience in real estate, asset management, financial services, or similar industries required.

• Experience as a people manager required.

• Advanced proficiency in Excel (index/match, pivot tables, advanced formulas, analytics).

• Familiarity with risk frameworks (e.g., SOC 2, NIST, ITGC, SOX) is preferred.

• Experience with Prevalent or similar platforms.

• Familiarity with FINRA and SEC compliance frameworks; FINRA S99 is a plus. WHAT CIM OFFERS: At CIM, we believe our success stems from our collective efforts, and we are committed to providing well-rounded support and resources for our employees. In addition to a competitive compensation plan, CIM offers a comprehensive benefits program for employees to thrive both inside and outside of work. Eligible employees can enjoy a wide range of benefits, including:

• A variety of Medical, dental, and vision benefit plans

• Health Savings Account with a generous employer contribution

• Company paid life and disability insurance

• 401(k) savings plan, with company match

• Comprehensive paid time off, including: vacation days, 10 designated holidays, sick time, and bereavement leave

• Up to 16 hours of volunteer time off

• Up to 16 weeks of Paid Parental Leave

• Ongoing professional development programs

• Wellness program, including monthly and quarterly prizes

• And more!

  Actual base salary considers several factors including but not limited to geography, job-related knowledge, experience, and budget. The start of the salary range is typically associated with the minimum experience required. At CIM, base pay is one part of the total compensation package. For this role, bonus compensation may be a significant part of the total compensation. The anticipated base salary range for the position in Los Angeles, CA is $160,000 - $180,000.        #LI-BL1
HOW WE FEEL ABOUT DIVERSITY AND INCLUSION: At CIM Group, we believe that the unique perspectives and backgrounds of our employees enhance everything we do. We are committed to fostering an inclusive environment where diversity is not only respected but celebrated. We strive to ensure that our workplace is free from discrimination and harassment, allowing everyone to contribute meaningfully and feel a sense of belonging. As an equal opportunity employer, we strictly prohibit any form of unlawful discrimination and adhere to the laws enforced by the EEOC. Our goal is to provide a safe and supportive environment where all employees can grow and make impactful contributions together.   *Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on CIM Group. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process.   CIM is committed to maintaining the confidentiality and privacy of your personal and financial information. Please click here for our Privacy Policy.   CIM does not accept unsolicited resumes from Agencies.  Any unsolicited resumes received from Agencies will be considered property of CIM and no fees will be due or paid.  If you wish to become an approved Agency with CIM or any of its Affiliates, please contact a member of the CIM Talent Acquisition Team.