Client Success Manager

ABOUT US   At Vida, we help people get better- and we're helping the healthcare system get better, too.   Vida is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and related conditions like diabetes, high blood pressure, anxiety and depression. Vida's team of Obesity Medicine-Certified Physicians, Registered Dietitians, Expert Coaches and Licensed Therapists takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health.   By combining advanced technology with top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. It's trusted by Fortune 100 companies, major national payers and large providers to enable their employees to live their healthiest lives.
As a Client Success Manager(Health Plans/PBM) at Vida, you will play an integral role in understanding the needs and priorities of Vida’s clients. You will be “the face of Vida” to provide client delight and exceed expectations at all touchpoints in the client journey. This includes working closely with clients as well as internal teams at Vida in the development of our business strategies and programs. This role requires a high level of communication, relationship building, and business judgment to be successful, including performing data analysis, leading projects with internal constituencies, such as sales, marketing, and product as well as external partners.   If you thrive in a fast-paced startup environment, enjoy working with internal/external partners and customers, want to be involved in the cutting edge of healthcare, and think strategically about business and partnership opportunities, this role may be for you.

Responsibilities:

• Be “the face of Vida” and ensure Vida is successful, while also maintaining client satisfaction throughout the client journey.
• Own end-to-end client relationships from planning, launch, ongoing management and renewal.
• Be the storyteller of Vida’s mission, value propositions and impact through qualitative and quantitative analysis to both our clients and internal Vida team.
• Understand priorities among clients and key stakeholders as well as up-sell opportunities.
• Present analysis & make strategic recommendations to leadership.
• Co-create the marketing and engagement playbook for Vida’s client profiles.
• Lead internal collaboration efforts across various functions which include product, design, engineering, analytics, sales and marketing, to develop and implement solutions addressing client needs, furthering Vida’s goals as well as success with the client.
• Additional responsibilities as assigned.

Requirements:

• Bachelor’s Degree at minimum.
• 5+ years of experience in account management, sales, customer success or other external-facing roles, ideally in a health tech company/healthcare industry, or from a management consulting background. PBM experience required.
• Familiarity with the overall healthcare landscape, including major relevant healthcare legislation and companies within the industry.
• Familiarity with key healthcare administration/payer processes.
• Critical thinking skills, ability to analyze data, identify gaps and risks and work with stakeholders, both internal and external, to create and implement recommendations for improvement.
• Ability to create and utilize work-plans to effectively prioritize and manage multiple concurrent client priorities and tasks across one or more work-streams.
• Professional and polished written and verbal communication skills, ability to effectively summarize information and present findings and recommendations to internal and client leadership.
• Ability to develop and maintain leadership level relationships internally and externally.
• Must be a self-starter with the ability to work independently or in a team environment and have an ownership mentality.
• Must be comfortable with navigating ambiguity and have the ability to strategically prioritize.
• Must be very organized and a team player.
• Proficient in the use of web and mobile technologies, powerpoint, and excel.
• Passionate about Vida’s mission. Vida is proud to be an Equal Employment Opportunity and Affirmative Action employer.   Diversity is more than a commitment at Vida—it is the foundation of what we do. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or Veteran status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.   We seek to recruit, develop and retain the most talented people from a diverse candidate pool. We don’t just accept differences — we celebrate them, we support them, and we thrive on them for the benefit of our employees, our platform and those we serve. Vida is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.   We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at Vida in any form without a valid, signed search agreement in place for the specific position will be deemed the sole property of Vida. No fee will be paid in the event the candidate is hired by Vida as a result of the unsolicited referral.       #LI-remote