IT Support Specialist
US$55,000 – US$65,000 / yr base salary
Posted 12 Oct 2026
Advertised as “IT Support Specialist (In-Office)”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 1–3 yrs
- Management level
- Individual contributor
- Employment
- On-Site
| Base salary | US$55,000 – US$65,000 / yr |
|---|
About Ottimate
Ottimate is an AI-powered AP [Accounts Payable] automation platform that empowers finance teams to reduce costs, prevent overpayments, detect fraud, and enforce policy compliance across the entire invoice-to-payment lifecycle.
About the Role
We’re looking for an IT Support Specialist to join Ottimate and help us scale our internal systems as we grow. This is an in-person position in our Tampa, Florida office. In this role you’ll be a go-to person on our IT team, reporting to our IT Lead and keeping our people productive, our systems secure, and our day-to-day operations running smoothly. You’ll administer the tools our team relies on, manage our laptop fleet, support our audits, and help run the processes that let us scale. You’ll work closely with engineering, security, people operations, and finance, and you’ll help improve how we work along the way.
Responsibilities:
- Google Workspace Administration - Administer Google Workspace, including user accounts, groups, shared drives, calendar resources, and security settings.
- Identity & Access Management - Manage identity and access across our SaaS stack: SSO, MFA, provisioning, and access reviews — in partnership with our security team.
- SaaS Application Administration - Administer our SaaS applications. Configure access, track licenses and seats, monitor usage, and surface opportunities to consolidate tools or reduce spend.
- Asset Management - Manage our laptop inventory: procurement, shipping to and from remote employees, configuration, repair coordination, and lifecycle tracking.
- Audit Support - Support our internal and external audits — including SOC 2, HIPAA, and PCI DSS — by gathering evidence, maintaining documentation, and responding to auditor requests.
- IT Request Handling - Work incoming IT requests through our intake, triage, escalation, and resolution process consistently, and help document and improve it.
- Organization & Documentation - Bring order to our internal systems and records. Maintain accurate, well-structured documentation and trackers (spreadsheets, runbooks, asset registries) that the rest of the team can rely on.
- Continuous Improvement - Spot opportunities to improve our tools, processes, and security, and bring recommendations to the IT Lead.
- Employee Support - Provide responsive, friendly support to employees across time zones, and serve as the first point of contact for IT issues, escalating to the IT Lead when needed.