Customer Service Specialist

Looking for a role where your love for the German language and helping others plays a major factor? We are hiring on behalf of our client for the role of German Customer Specialist - On-site in Athens, Greece!

In this opportunity, you will be part of a fast-paced team, supporting retail banking customers for an international US bank in Europe. You will enjoy structured working hours and have the chance to grow within a professional BPO environment that is focused on delivering top-quality customer service.

Responsibilities

• Handle incoming and outgoing customer contacts via phone calls, email and chat in a professional and efficient manner
• Deliver outstanding service by understanding customer needs and resolving inquiries to ensure high satisfaction
• Build lasting relationships of trust with customers through clear, open, and engaging communication
• Provide accurate, complete, and timely information using the appropriate tools and systems
• Achieve individual and team performance targets, including call handling quotas and service standards
• Accurately document all customer interactions, process account-related requests, and maintain proper records
• Strictly adhere to communication guidelines, procedres, and policies especially when managing sensitive customer data

Requirements

• Fluency in German (C1 - C2)
• Very good command of English (minimum B2 level)
• Good MS Office skills
• Strong phone contact handling skills and active listening
• Excellent communication and writing skills
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively

Benefits

• 1.450€ Gross per Month

• 160€ in Meal Vouchers per Month

• 500€ Anniversary Bonus

• Monthly Performance Bonus

• Health care benefits and numerous other discounts

• Continuous Training and access to Educational Platforms

• Relocation package for candidates relocating from abroad, including travel expenses and initial accommodation