Monitoring & Support Associate

**Why Join dLocal?
**dLocal is the financial infrastructure powering global commerce in the world's fastest-growing markets. The biggest companies in the world trust us to unlock growth in 60+ countries across emerging markets—moving money where others see complexity. We don't just process payments; we are architects of payment ecosystems and partners in our customers' expansion. You'll work alongside 1,300+ teammates from 40+ nationalities and tackle global challenges from day one.

 

What will I be doing?

• Generate reports and be able to monitor important industry metrics.
• Monitor and identify anomalies or patterns at an early stage in order to prevent them from escalating.
• Whenever necessary: involve, escalate and communicate with other teams through the correct channels in a timely and clear manner.
• Perform the troubleshooting and make the necessary adjustments to ensure operations are not affected.
• Innovate and be able to find new ways of optimizing processes internally in order to improve our customer experience. 
• Prioritize and respond to urgent tasks.
• Maintain up-to-date knowledge of technical processes, functions, and requirements.
• Manage tickets, questions, and issues reported by customers.
• Follow up issues internally in order to assure that SLAs are fulfilled.

What skills do I need?

• Bachelor's degree or student.
• Availability to work during weekends.
• Experience working in the payments or tech industry is a plus.
• Strengths: proactive, independent, critical thinking, issue prevention attitude anticipating potential incidents, great energy, decision making.
• Knowledge of analytical tools is a plus: Excel, SQL, Databases, Kibana, etc.
• Advanced/Fluent English.
• Working from Tuesday to Saturday- 7 am to 4 pm (1 hr break) What do we offer? Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:
  - Flexibility in how you work: We focus on impact and productivity over fixed hours. This means our teams have flexible schedules and, depending on your role and location, you will combine self‑managed focus time with moments of in‑person connection in our collaboration hubs.
  - Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
  - Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
  - Work From Anywhere: Team members can work while traveling for up to 3 months every year.     What happens after you apply? Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!   Also, you can check out our webpage, Linkedin and Youtube for more about dLocal!