Team Leader
Posted 16 Sep 2026
Advertised as “Team Leader - Operations”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 2–5 yrs
- Management level
- People management
No salary listed for this role.
Field of studyBusiness Administration, International Trade, Logistics, Operations Management, Supply Chain Management (or related)
Study levelBachelor's
About Us
DHL Supply Chain India is a leading provider of integrated logistics solutions, specializing in warehousing, distribution, and supply chain management. With over 150+ facilities and 22,000+ employees nationwide, we excel in sectors like e-commerce, consumer goods, life sciences, and technology. Recognized as a Great Place to Work, we prioritize employee engagement and development. We are committed to a safe work environment, promoting Behaviour Based Safety (BBS) practices, injury prevention, and compliance with safety regulations, ensuring that safety is everyone's responsibility. We embrace an equal opportunity workplace, fostering diversity and inclusion for all employees. Join us in shaping the future of logistics and discover limitless growth opportunities!
Key Responsibilities
- Team Leadership & People Management
- Lead and manage the APAC SPOC Operations team.
- Allocate workload and resources to ensure service continuity.
- Monitor individual and team performance.
- Provide coaching, mentoring, and development support to team members.
- Conduct regular performance reviews and team meetings.
- Support employee engagement and retention initiatives.
- Manage shift planning and resource scheduling when required.
- Operations Management
- Oversee daily operational activities including:
- Order Management
- Shipment Tracking & Follow-up
- Invoice Administration
- Customer Request Management
- Ensure all operational activities are performed in accordance with established SOPs and work instructions.
- Monitor operational risks and implement corrective actions.
- Ensure business continuity and operational readiness.
- Customer & Stakeholder Management
- Act as the primary operational contract for customer stakeholders.
- Build and maintain strong working relationships with customers and business partners.
- Drive customer satisfaction through proactive communication and issue resolution.
- Participate in customer governance meetings and business reviews.
- Provide operational updates, performance reports, and improvement recommendations.
- Escalation Management
- Manage operational escalations and critical incidents.
- Coordinate with: