MCR Operations Engineer

MCR Operations Engineer -  12 months FTC

Location - Crawley Court, Winchester. 

We offer  

• 12 months FTC
• Up to £40K base salary 
• 20% shift allowance 
• 6% pension contribution 
• Private Medical 
• 25 days annual leave  
• Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance 
• Work. Life. Smarter. Our commitment to a flexible and hybrid working culture 

Purpose
MCR Engineer To provide technical support to internal and external customers to improve service performance and protect network availability.

Accountabilities:

• Use monitoring and control systems to control, configure and operate  equipment, systems, networks and platforms, directly and remotely
• Provide network monitoring and event management through the Operation Support Systems (OSS) in line with Service Level Agreements and network availability figures
• Take corrective action and ensure incidents are directed to the correct resolver group to secure rapid resolution
• Enter accurate incident reports/logs and service details/schedules into the system and track reported incidents to satisfactory resolution
• Drive the resolution of service affecting events, creating incidents, applying technical and engineering knowledge and escalating to appropriate resolver groups where necessary
• Communicate maintenance schedules of Arqiva’s in life products and services to internal and external stakeholders.
• Operation of Customers services as part of the team of MCR Operations Engineers.
• Assisting in operation of managed services to Service Level Agreement.
• Responsible for the reporting of equipment and system problems, and for drafting incident reports.
• Control, configuration and operation of equipment directly and remotely using monitoring and control systems.
• Reporting service details to customers
• Logging service details
• Monitoring of services carried by Arqiva
• Switching feeds
• Specific services responsibilities as requested
• Instigation of call out and fault escalation procedures
• Occasional Maintenance and project work
• Contribution to the information systems in the MCR
• Carry out any tasks commensurate with your post as directed by the Team Leader
• Required to work as part of a 24-hour operational team including regular weekend and night working.