Service Enablement Coordinator

9 months FTC - Senior Service Enablement Coordinator – Scheduling 24250

Location: On Site at Arqiva Huddersfield – Emley Moor HD8 9TQ 

What’s in it for you

• Up to £30,000
• Work Life Smarter – our commitment to a flexible and hybrid working culture
• Generous pension scheme starting at 6% rising to 10%
• A unique wellbeing programme that looks after the whole you
• Access to multiple learning platforms to support your individual development
• Active and diverse networks that build community, support wellbeing and advocate for change
• A comprehensive set of benefits including discounts on big brands, gymflex memberships and paid volunteering leave - see our full list of benefits here.

Purpose
Provides expert guidance in optimising the planning and management of operational services, ensuring that capacity and demand are effectively balanced to meet business objectives.

 

Accountabilities

• 9 months FTC
• Assist in co-ordination and scheduling of field and service teams based on capacity and operational demand 
• Coordinate and optimise schedules to maximise utilisation and meet delivery targets 
• Track progress and proactively adjust schedules to meet business requirements and priorities 
• Help monitor the deployment of operational resources to meet service level agreements (SLAs) 
• Collaborate with senior team members, project managers, service operations and engineers to understand capacity planning processes, demand requirements and ensure alignment 
• Assist in maintaining records of resource allocation and utilisation 
• Identify risks to schedule adherence and escalate potential delays early 
• Support continual improvement by analysing scheduling performance 
• Learn to use scheduling and resource management tools effectively. 
• Participate in training sessions to develop skills in service enablement. 
• Captures and Monitors skills and processes, ensuring they are kept up to date. 
• Supports testing of system changes/ upgrades or updates. 
• Ability to create test scenario's for system testing 
• Coordinate all work types to ensure all KPI are met by managing conflicting priorities 
• Optimise resource allocation strategies to maximise efficiency and service quality. 
• Mentor junior team members and provide expertise in complex scheduling and resource management scenarios. 
• Drive process adherence

Skills

• Resource Planning, Organisation & Scheduling - Proficiency in resource planning and scheduling principles, tools and software.
• Data Analysis - Ability to analyse data and make informed decisions on capacity planning
• Proficient in Excel and Word
• Communication skills - collaborate with cross-functional teams, present technical info and provide training or support
• Adaptability - Flexibility to adapt to changing technologies and work
• Time Management - Ability to manage time effectively and prioritise tasks in a fast-paced environment.
• Teamwork - Ability to work independently and collaboratively within a team

Knowledge & Experience

• Workforce Management and/or scheduling systems
• Substantial experience in service enablement, resource planning, or a related field.
• Extensive experience in resource management and capacity planning.

Qualifications: GCSE level English and Mathematics

Why Arqiva: 
We enable a switched-on world to flow. As the UK’s leader in TV and radio broadcast and the country’s top smart utilities platform, we are shaping the future of connectivity. 

Our infrastructure delivers media and data exactly where they’re needed - whether that’s bringing TV and radio to your home or sending smart meter data to your utility provider. Our technology works quietly behind the scenes, connecting millions every day. 

But it’s not just what we do, it’s how we do it. At Arqiva, you’ll find real connection: supportive teams, active colleague networks and plenty of ways to get involved and feel part of our community. We’ll give you the space and support to grow - whether that’s developing your skills, trying something new or taking on fresh challenges. And because there is more to life than work, our rewards and benefits are designed to support your wellbeing, your lifestyle and what matters most to you. 

Our commitment to Diversity & Inclusion 

At Arqiva, we’re committed to building a workplace where everyone feels valued, heard and empowered to succeed. We welcome applications from all backgrounds and experiences, and we work hard to remove barriers so every colleague can thrive. If you need any adjustments at any stage of the recruitment process, please reach out to talent@arqiva.com.