Client Success Manager

Core Responsibilities
Client Relationship Management

• Serve as primary client contact for active accounts once onboarding is complete.

• Lead recurring performance calls (bi-monthly or monthly) to review campaign results, align on priorities, and plan next steps.

• Build trusted relationships through consistent communication, clear expectations, and performance-driven insights tied to
  campaign outcomes.

• Proactively identify growth opportunities, testing roadmaps, and upsell or expansion paths within campaign strategy.

• Performance Strategy and Optimization Direction

• Manage the campaign in Audiohook’s systems (including the User Interface, the CRM, and any other tools as set forth by the
  Company).

• Interpret campaign performance trends and translate them into recommended actions (creative, targeting, budget allocation, KPI
  strategy).

• Partner with internal teams to implement optimization plans and ensure progress toward campaign targets while protecting
  margin targets.

• Conduct campaign audits: highlight wins, uncover issues, recommend tests, and document learnings.

Internal and External Communication

• Act as liaison between clients and internal teams on priorities, timelines, and deliverables.

• Communicate pacing summaries, performance insights, and strategic recommendations proactively, anchored to campaign goals.

• Escalate risks early (performance, tracking concerns, creative issues, budget constraints) to maintain client confidence.

Budget, Forecasting, and Reporting (Client-Facing Owner)

• Own client-facing budget pacing conversations and ensure alignment on utilization, flighting, and expectations for campaigns.

• Flag margin or performance concerns and drive mitigation plans with Revenue Ops leadership.

• Contribute to forecasting, client health reporting, and renewal planning inputs for all accounts.

**
Key Outputs / Deliverables**

• QBRs/MBRs, campaign performance narratives, testing plans, renewal and expansion proposals, client health status, escalation
  briefs

Experience

• 3–6+ years in client success, account management, or performance marketing roles

• Experience managing digital advertising campaigns (audio, podcast, programmatic, or paid media strongly preferred)