Platform Manager

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

About the team

As the way Australians shop continues to evolve, our Data and AI Team keep Coles at the forefront of modern retail. We combine data, artificial intelligence, and applied engineering to reimagine how our stores, supply chain, and digital channels operate — creating smarter, more connected, and seamless experiences for our customers and team members.

Operating as a centralised development and enablement function within Coles Technology, the team unites product, engineering, and platform capabilities to deliver the intelligence layer of the enterprise. We serve every part of Coles — from computer vision applications that enhance in-store experiences and reduce loss, to forecasting, optimisation, and decision-support solutions that drive efficiency, accuracy, and agility across our supply chain, retail operations, and corporate functions.

The scale and impact of this work are significant. Coles serves millions of customers each week across more than a thousand stores nationwide, and our AI and data capabilities provide the intelligence that underpins how we plan, move, sell, and serve. By combining deep data capability with applied AI and modern engineering, we’re enabling Coles to become a truly AI-enabled enterprise, transforming how we operate and how Australia shops every day.

About the role

We are currently recruiting for a Platform Manager – AI/ML who will Lead the design, development, and delivery of AI platform capabilities focused on Generative AI, LLMs, and agentic systems, including model access layers, orchestration frameworks, prompt management, and tool integrations.

Key responsibilities of the role will include:

• Drive the development of scalable, secure, and governed AI services that enable teams to build and deploy AI-powered applications and agents.
• Collaborate with product, engineering, and business teams to translate use cases into reusable AI platform capabilities and patterns.
• Establish and enforce best practices for AI governance, prompt engineering, evaluation frameworks, and responsible AI usage.
• Build and evolve agent orchestration, tool integration layers, and model routing/gateway capabilities across multiple providers.

About you and your skills

• Proven years in software/platform engineering, AI/ML, or related fields, with 3+ years in leadership roles.
• Experience working with LLMs, GenAI platforms, or AI-driven applications in enterprise environments.