IT Support Specialist
Posted 13 Jul 2026
Advertised as “IT Onsite Support Specialist”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 2+ yrs
- Management level
- Individual contributor
- Employment
- On-Site
- Contract
- Full-time
No salary listed for this role.
Role highlights:
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IT Onsite Support Specialist
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Location: Berlin
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Department: IT
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Reports to: CEO of ICEYE Germany
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Employment type: Permanent
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Workplace model: Onsite
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Employment is subject to applicable security screening (incl. SUPO, where required)
Why this role matters:
Serving as an IT On-Site Support specialist, you will deliver direct, hands-on assistance to keep local team operations running smoothly. Working alongside a global IT team, you will manage local and global requests and route complex escalations to the appropriate team members.
Who We Are
ICEYE is the world leader in sovereign intelligence from space. We deliver persistent monitoring capabilities to detect and respond to changes in any location on Earth.
ICEYE owns the world's largest and most advanced SAR (synthetic aperture radar) satellite constellation. To our customers we provide intelligence with unmatched quality, latency and revisit times, in any weather, day or night. To governments who choose to operate their own constellation we provide this proven capability as a sovereign system.
ICEYE-built constellations serve customers in defence and intelligence, environmental monitoring, insurance and emergency management. We enable fast decisions that contribute to a safer future.
Founded and headquartered in Finland, ICEYE operates globally with over 1000 employees across Europe, North America, the Middle East, and Asia-Pacific.
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Your day-to-day responsibilities**
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Provide responsive, friendly first-line desktop and hands-on IT support for local and global staff across macOS, Windows, and Linux workstations.
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Manage local mobile phone subscriptions.
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Set up, deploy, and physically maintain laptops, docking stations, monitors, printers, and meeting room AV equipment.
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Support basic day-to-day hardware maintenance, workstation setups, and physical network patching on the manufacturing floor.
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Assist with user onboarding and offboarding by imaging laptops and provisioning standard accounts using checklists.
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Triage, resolve, and document local support tickets within Jira Service Management, escalating complex network or infrastructure issues to senior specialists.