Service Manager

Responsibilities:

• Manage and oversee service operations within the Air Conditioning, Mechanical Ventilation, and HVAC industry.
• Lead a team of service technicians and support staff to ensure efficient and timely service delivery.
• Develop and implement service strategies to meet customer satisfaction and business objectives.
• Monitor and analyze key performance indicators to identify areas for improvement and optimize service performance.
• Collaborate with cross-functional teams, including sales and engineering, to ensure seamless service delivery and customer satisfaction.
• Handle customer escalations and resolve issues in a timely and satisfactory manner.
• Ensure compliance with health, safety, and environmental regulations and industry standards.
• Provide technical support and guidance to the service team and customers.
• Stay updated on industry trends and technological advancements in ACMV/HVAC systems.

Requirements

• Diploma in Engineering or related field.
• Minimum 3 years of experience in service operations within the ACMV/HVAC industry.
• Strong knowledge of ACMV/HVAC systems and equipment.
• Experience in managing a team of service technicians.
• Excellent leadership and communication skills.
• Customer-focused mindset and ability to build and maintain relationships.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

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