PMO Digital Tools Analyst

Job Description
Role Summary
The PMO Digital Tools Analyst supports, enhances, and advances the digital ecosystem that enables project, program, and portfolio management across the organization. This role owns the daily operations of PMO tools, creates and manages P3 dashboards, supports resource management data and reporting structures, and works proactively to enhance data integrity.
The analyst plays a key role in enabling future‑ready PMO capabilities by supporting automation, AI‑enabled features, advanced reporting, and digital workflow improvements. The position partners closely across IT and business sectors to promote consistency, alignment, and usability of digital PPM solutions.
This is both a tactical and forward‑looking role, supporting today’s needs while helping prepare the PMO for tomorrow’s digital maturity.
Key Responsibilities
Digital Tool Operations & Ecosystem Support

• Maintain day‑to‑day operations of PMO digital tools, including ServiceNow SPM, MS Project, Power BI, and additional platforms as adopted.
• Troubleshoot user issues, manage access requests, support configuration changes, and ensure stable system performance.
• Conduct release, upgrade, and enhancement testing to validate functionality and user experience.
• Maintain documentation for configurations, operational procedures, and dashboards.

Dashboard Ownership (Project / Program / Portfolio)

• Own the creation, enhancement, and maintenance of dashboards that provide clarity into project, program, and portfolio performance.
• Develop intuitive reporting and visualizations in ServiceNow SPM, Power BI, and other enterprise tools.
• Partner with resource managers and PMO leaders to ensure reporting supports capacity, demand, and planning needs.
• Analyze dashboard data to identify trends, anomalies, or signals requiring attention.
• Partner with the Agile Enablement Analyst to translate Agile and Hybrid metric requirements into dashboards and reporting structures that support project delivery needs.

Data Integrity & Resource Management Stewardship

• Serve as a forward‑looking steward of data integrity across all PMO digital systems.
• Proactively identify data quality issues impacting resource management, portfolio reporting, or lifecycle processes.
• Support the creation of data standards, validation routines, and quality controls that improve overall reporting accuracy.
• Ensure PMO tools fully and accurately reflect resource management structures, roles, and metadata.