IT Customer Service Technician
Posted 3 Aug 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 2+ yrs
- Management level
- Individual contributor
- Employment
- On-Site
- Contract
- Full-time
No salary listed for this role.
Study levelCertificate
CertificationsA+ce, Net+ce, Security+ce
About Agile Defense At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next. Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility—leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests.
Requisition #: 1874 Job Title: IT Customer Service Technician Location: On-Site, Redstone Arsenal, AL Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): Must be IAT Level I (A+ce, Net+ce; Security+ce preferred) certified
Job Description
JOB DUTIES AND RESPONSIBILITIES
- End user support, ticket response, resolution, and escalation for apps/SP.
- Respond to inquiries from computer users and assist in resolving IT problems. Diagnose computer hardware and software issues.
- Respond to telephone calls and utilize the automated service desk to assist customers with computer/software problems.
- Diagnose the nature of the problem and walk the customer through the problem-solving steps.
- Provide technical guidance in the utilization of computer hardware and software, including installation, operation, and troubleshooting.
- Be proficient in the software and hardware used by the government. Be able to readily provide guidance and resolve issues.
- Provide technical assistance support services, including receiving, logging, routing, resolving trouble calls, and follow-up reporting.
- Operate and provide technical assistance on computer equipment, including desktops, laptops,
portable computers, high-speed printers, scanners, plotters, printers, mobile devices, and other specialized computer equipment. - Operate and assist with Video Teleconferencing (VTC) and meeting equipment
- Other duties as assigned to support overall IT operations and team goals in support of the mission
Education and Background
- High School Diploma / GED.
Required Skills
- Must have an active Secret clearance
- Must be able to obtain Security+ certification within 6 months of start
- Must have at least 2 years of experience in IT or Technical Customer Service