DHL Express - a company that connects people!

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. S****tart YOUR career with DHL today…

Role Purpose:

Executes ITIL Asset and Configuration Management processes and maintains accurate CMDB data, Configuration Items (CIs), assets and relationships. Perform verifications to ensure data completeness and quality and providing reports.

How will you contribute to the success of DHL?

• Create and maintain CIs and Assets.
• Update CMDB following changes and requests.
• Execute CMDB verifications.
• Correct data discrepancies.
• Produce standard reports.
• Follow ACM policies, standards and work instructions.
• Support stakeholders with operational ACM activities.
• Support continuous service improvement initiatives within Asset and Config Management process.

Do you have what it takes? 

• Minimum 2-3 years experience in Asset/Configuration Management or related ITSM discipline.
• Good ServiceNow CMDB knowledge.
• Understanding of infrastructure technologies and ITIL processes.
• Strong attention to detail and data quality.
• Analytical thinking and teamwork skills.
• Basic knowledge of GAIT operations and cross-functional dependencies.
• Good understanding of Express business processes and stakeholder landscape.
• Good understanding of Configuration Management and CMDB concepts.
• Good understanding of enterprise IT environments including operating systems, networking and business applications.
• Experience working in multicultural and geographically distributed environments.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Recruitment Fraud Alert: DHL Express will never request payment or personal/financial information from applicants or employees at any stage of the recruitment process. Any such request should be treated as fraudulent. All email correspondence will be sent from the official DHL domain e.g. name@dhl.com. Protect yourself by verifying job offers and communications. Your safety is important to us.