Head of Account

At DHL Supply Chain, logistics is about connecting people, improving lives, and enabling global business to thrive. Within our LLP environment, you will join a dynamic and international team focused on collaboration, continuous improvement, and delivering real value to our customers.

Role Purpose

The Head of Account is responsible for leading the customer account and orchestrating its supply chain through a strong strategic partnership. This role leads and develops the LLP account team, drives value creation for both the customer and DHL, ensures service excellence, and leads strategic transformation across transport, warehousing, and related supply chain services.

Key Responsibilities

• Build and maintain strong strategic relationships with the customer, ensuring service and business objectives are achieved.
• Lead, develop, and motivate the account team, creating a high-performance and continuous improvement culture.
• Own account financial performance, including budget, revenue, profitability, and cost improvement initiatives.
• Manage KPIs and service performance, ensuring contractual commitments and DHL standards are consistently achieved.
• Develop and execute strategic plans to support account growth, value creation, and the customer’s evolving supply chain needs.
• Lead transformation and change initiatives across transport, warehousing, planning, and other supply chain activities.
• Drive innovation, continuous improvement, and savings initiatives across the account.
• Coordinate multiple internal and external stakeholders to ensure effective delivery of operational and strategic priorities.
• Lead new business and organic growth opportunities within the account, including relevant RFQ processes.

Requirements

• Fluent English and Spanish, with availability for national and international travel.
• University degree and/or professional qualification in Logistics, Supply Chain, or a related field.
• Minimum 5 years of senior management experience within Supply Chain operations, including transport and warehousing.
• At least 5 years of senior, customer-facing Account Management experience.
• Strong operations management experience with P&L responsibility and solid commercial and business acumen.
• Proven experience leading teams and delivering through multiple stakeholders in an international environment.
• Strong change management, leadership, communication, and stakeholder management skills.
• Strategic, customer-focused, and improvement-oriented mindset.

Why Join Us

Join a global leader and take ownership of a strategic international customer account, leading a high-performing team and driving transformation, value creation, and supply chain excellence.

We are committed to equal opportunity and reject all forms of discrimination. Employee selection at DHL Group is based on qualifications, performance, skills, and experience.