About Super.com

We started Super.com to help maximize lives–both the lives of our customers and the lives of our team – so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized.

We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are.

About the role

The Partner Operations Analyst is a foundational hire on our growing Partner Operations team, working directly alongside the Partner Operations Lead to scale how we monitor, measure, and hold our external partners accountable. This is an execution and data-focused role – you’ll monitor partner performance across tools, build and maintain scorecards and dashboards, investigate performance variances, and support the dispute, credit, and escalation workflows that keep our partners accountable. We are searching for someone who possesses a perfect blend of investigative prowess, detail orientation, and ownership.

About the team

Our Vertical Operations team is the face of Operations to each vertical of business. They are responsible for end to end vertical results; from establishing OKB policy to verifying performance. The Vertical Ops team defines the service requirements and establishes SLAs for each business. Our data-driven approach continuously improves operations through oversight and optimization. Our team is devoted to upholding service quality while reducing costs and driving innovation.

 

Our Partner Operations team is the newest function within Operations, built to manage performance across our external partners – starting with Travel, and expanding to Earnings and PMMC partners over time. The team defines service expectations, tracks SLAs, and holds partners accountable through data, not anecdote. As the function grows from a single lead into a full team, this role will be foundational to building the reporting infrastructure that makes partner accountability measurable and enforceable.

What you’ll be working on:

• Performance Monitoring & Analysis: Assess partner operational output against key metrics, conduct deep-dive investigations into performance deviations, and oversee SLA adherence across CSAT, escalation volumes, booking cancellations, and reimbursement/dispute workflows.