General Manager

We are partnering with a privately held services business to find a General Manager for its Commercial Services Division. The company serves a diverse portfolio of commercial and institutional clients and is seeking a leader who can take broad ownership of divisional performance.

This role is suited to a commercially minded operator who can balance client satisfaction, team leadership, financial discipline, and service quality. The General Manager will have meaningful influence over division growth, process improvement, and leadership development.

The successful candidate will bring a strong sense of ownership, practical decision-making, and the ability to lead a large service-oriented team through a period of continued growth.

Key Responsibilities

• Take ownership of divisional performance across people, clients, financials, and service standards
• Lead managers and supervisors responsible for frontline service delivery
• Monitor budget performance, labor costs, billing accuracy, and contract profitability
• Maintain strong relationships with key commercial and institutional clients
• Support business development efforts through proposals, renewals, and client presentations
• Improve operating processes, reporting, accountability, and cross-functional coordination
• Oversee new account launches, client transitions, and service escalations
• Build a high-performance leadership culture across the division

Requirements

Required Qualifications

• Proven experience leading a commercial services division, region, or large operating unit
• Strong P&L, budget, labor cost, and contract performance experience
• Experience managing multi-site teams in a service-based environment
• Strong client relationship management and retention experience
• Ability to lead managers, supervisors, and frontline teams through growth and change
• Strong financial, analytical, and operational decision-making skills
• Excellent communication and executive presence
• Background in security services, facilities services, property services, or similar commercial services

Preferred Qualifications

• Bachelor’s degree in Business Management, Operations, Finance, or a related field
• Experience managing teams of 50 or more
• Experience leading a business unit through expansion, restructuring, or performance improvement

Benefits

Base salary: $110,000 to $130,000 depending on experience

Performance bonus: up to 15% based on individual and company performance

401(k)

Healthcare coverage

Paid time off

Partially paid parental leave

Relocation assistance may be available for the right candidate

Keller is a recruitment agency that provides services to clients ranging from startups and non profits to multinational corporations. Keller emphasizes ethical search processes, attentive candidate care, and leadership placements that support long-term client outcomes.

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