Telecommunications Network Operations Intern

About Us

1GLOBAL is a technology-driven global mobile communications provider helping enterprises and consumer brands deliver seamless connectivity worldwide. Powered by a best-in-class telecom platform, proprietary eSIM technology, and its own mobile core network across 15 countries, 1GLOBAL operates as a fully regulated telecommunications provider in 43 countries.

Founded in 2022, 1GLOBAL has rapidly become one of Europe's fastest-growing telecom technology companies, connecting more than 80 million people and devices globally. Our customers include leading banks, multinational enterprises, global retailers, travel companies, payment service providers, and digital-first businesses.

Headquartered in the Netherlands, with R&D hubs in Lisbon, Berlin, and São Paulo, 1GLOBAL employs over 550 professionals across 16 countries. With annual revenues exceeding US$200 million and a strong track record of profitability, we continue to invest in innovation, infrastructure, and international expansion as we redefine the future of global mobile connectivity.
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About the Team**

We are looking for a Telecommunications Network Operations Intern to join our Networks Operations team, part of the wider Service Assurance function. This team acts as a 2nd line technical support team, working closely with Customer Services, Customer Success, Engineering, Product, vendors, and NOC teams to troubleshoot and resolve customer-impacting network issues.

You will support the investigation of customer complaints and operational incidents across services such as registration, voice, data, and SMS. This is a hands-on learning role for someone who wants to build practical experience in telecom operations, incident handling, network troubleshooting, and service assurance.

The ideal candidate is organised, analytical, curious, and calm under pressure. You should be comfortable following guidance from experienced engineers and remote teams, while also being proactive in learning, documenting, and communicating clearly.**

About the Role**

• Support the investigation and troubleshooting of customer complaints related to registration, voice, data, SMS, and connectivity services.
• Assist the Networks Operations team with daily case handling, monitoring, and incident follow-up.
• Help analyse network faults using diagnostic tools, monitoring platforms, logs, and protocol traces.
• Learn and support troubleshooting across telecom signalling flows such as SS7, MAP, ISUP, SIP, CAP, DIAMETER, and related network procedures.
• Escalate complex or high-impact issues to senior engineers, Engineering teams, vendors, or NOC teams with clear and accurate context.
• Maintain accurate records of incidents, troubleshooting steps, resolutions, and follow-up actions.
• Support incident response activities, including impact assessment, updates, and post-incident documentation.