IT Engineer

We are building AI to simulate the world through merging art and science.

We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world.

World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached.

Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you.

About the role

*Open to hiring remote on the West Coast— preferable to have someone near our office in SF or Seattle.

We're looking for someone to join our IT team and take ownership of day-to-day technical support for a globally distributed company. You'd report to the Head of IT/Security and be the first point of contact for employees with requests, device issues, and account problems.

You'll own the fundamentals from day one: handling tickets, provisioning laptops, running on-boarding, and keeping our SaaS stack in order. But this is a small team at a fast-growing AI company, so the scope grows quickly. You'll get pulled into real projects sooner than you'd expect, across security, infrastructure, and automation. How far you take it depends on what you're good at and what interests you.

What you'll do

• Handle help-desk tickets: Triage and resolve employee requests — password resets, access provisioning, Slack/Google Workspace/Zoom troubleshooting, and general "my thing is broken" support

• Manage the device lifecycle: Procure, provision, configure, and ship laptops for new hires. Handle off-boarding wipes and returns. Keep the asset inventory accurate.

• Run on-boarding and off-boarding: Create accounts, apply security profiles, draft welcome communications, and make sure new employees have everything before day one

• Administer Google Workspace: Manage users, groups, aliases, and license assignments. You'll use both the admin console and CLI tools regularly.

• Support endpoint compliance: Work with our device trust tooling to keep employee machines meeting security policies, and follow up when they don't