Front Desk

About the Company   At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home.   Our mission is oneness:  prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.
About the Role   Flow Brickell is seeking a detail-oriented and dedicated Front Desk/ Night Auditor to oversee all tasks and ensure smooth operations during the overnight shift (typically 11 pm to 7 am).   This role involves various tasks such as greeting and assisting individuals, providing administrative support, and contributing to community engagement events. The ideal candidate possesses strong communication skills, attention to detail, and the ability to multitask effectively in a dynamic setting.   We believe employees are better together. Every position at Flow has an onsite or in-office requirement.  

Responsibilities

• Compute, classify, and record numerical data to maintain complete financial records. Perform routine calculations, postings, and verifications to obtain primary financial data
• Verify the accuracy of figures, calculations, and postings related to business transactions recorded by other staff members
• Approach all interactions with guests and employees in a friendly, service-oriented manner, ensuring a welcoming environment
• Adhere to all standards and regulations to promote safe and efficient hotel operations
• Initiate and complete the end of day process, including balancing daily work and maintaining cashiering responsibilities
• Manage all Front Office computer system operations/functions and handle guest requests promptly
• Maintain proper records, including log books and other documentation
• Be familiar with and enforce all hotel policies and house rules
• Complete initial direct bills daily, attach necessary documentation, and place on the Property Prepare and distribute the Daily Flash Report
• Ensure that all employees are attentive, friendly, helpful, and courteous to guests, managers, and fellow employees
• Perform any other duties as requested by the manager

Ideal Background

• Minimum 1 year of hotel or related field experience 
• High School diploma or equivalent college coursework in relevant areas a plus
• Ability to work independently with minimal supervision
• Strong problem-solving skills to address guest issues and emergencies
• Familiarity with Windows OS, approved spreadsheets, and word processing
• Clear communication skills
• Quick and accurate decision-making abilities
• Ability to thrive in high-pressure situations
• Effective problem-solving skills, including prevention and resolution
• Capability to assimilate complex information and adapt as necessary
• Proficiency in financial data analysis and basic arithmetic
• Comfort working in a self-managed environment
• Active listening and conflict resolution skills
• Maintaining composure and professionalism under pressure
• Applicants must be 18 years of age or older Benefits

We take care of our people so they can do their best work. 

• Health and Wellness  Comprehensive medical, dental, vision, disability, and life insurance and parental leave benefits. On-staff doctor, free therapy through SpringHealth, acupuncture, an Employee Assistance Program, and other wellness offerings.
• Time Off  PTO and paid holidays.
• Financial  401(k) retirement plan, healthcare and dependent care FSAs, HSA-compatible plan options with annual employer HSA funding and pre-tax commuter benefits.
• Life at Flow  Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays, grocer products, and merch.

  Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.