Customer Service Specialist

The Position

We are seeking an experienced, industry-savvy Product Specialist to serve as a go-to expert for our professional contractor and retail customer base. This elevated role goes well beyond standard customer service, you'll be a trusted advisor who draws on deep product knowledge to guide customers through complex material selections, project planning, and design decisions.

In this position, you'll play a central role in daily store operations, driving sales through expert consultation, and building lasting relationships with our professional clients. If you have robust industry experience and a passion for sharing that knowledge, we want to hear from you.

What You'll Be Doing

• Use our point-of-sale software (Epicor BizTrack) to enter orders, take payments, and have a strong attention to detail to make sure everything is accurate.
• Answer incoming calls with a positive, professional tone, and make sure every customer feels taken care of.
• Walk customers through their orders, helping them select the right products for their job.
• Scheduling deliveries
• Walk customers through every step of the sales process, ensuring they are succeeding whether they are selling bulk material for pick up, to building detailed quotes for an entire backyard re-design.
• Learning about the products and services we offer, and able to provide useful information to our customers, including the following product lines: Hardscapes, Sod, Artificial Turf, Irrigation & Drainage,
• Restock shelving and maintain a presentable store appearance.

Requirements

• At least 18 and legally eligible to work in the U.S.
• You’re a great communicator—both in-person, on the phone, and through written communication—and you genuinely enjoy helping people.
• Proficient with computers, and basic software applications (such as our point-of-sale software and Google Office Suite)
• Proficient with basic math and geometry calculations, and comfortable converting between units of measure, as well as calculating volume, area, and other product-related measurements.
• Detail-oriented and reliable. You double-check your work and show up on time, every time.
• Self-motivated and can take initiative without needing constant direction.
• Able to lift up to 25 lbs occasionally and comfortable working on your feet all day in a busy retail setting.
• Works well in a fast-paced team environment and can switch gears easily, while still delivering top-notch service