Charter Support Coordinator

ABOUT AERO

By reimagining premium travel from the ground up, Aero offers a radically enhanced air travel experience – focusing on exclusivity, design, convenience, and personalized service. Aero integrates scheduled flights, charter flights, and aircraft management services under a single premium brand and digital-first platform, delivering a seamless end-to-end experience that neither traditional airlines nor private jet companies have achieved.

At Aero, we are on this journey together. We turn off the lights, spend carefully, and welcome everyone like guests in our own home. We share ideas big and small to make Aero better. We take pride in a job well done and in the company that we are building together. Aero is ours.

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ABOUT THIS ROLE**

Aero is looking for a Charter Experience Coordinator to join the team! As a member of our Charter Team, reporting to our Charter Sales and Support Manager, you will be responsible for managing the day-to-day logistics of Aero’s private charter operations. In this role, you will liaise with the Directors of Charters, sales team, Aero crew members, charter brokers, vendors, Aero’s Operations Control Center (OCC) and - most importantly - with our guests. By building strong relationships with Aero’s charter guests, you will understand their needs and ensure that we deliver an elevated experience. 

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RESPONSIBILITIES**

• Serve as the primary point of contact for charter guests and charter brokers, ensuring seamless communication throughout the lifecycle of each trip.

• Review and coordinate incoming charter requests, supporting the vetting and execution of charter operations.

• Coordinate all pre-flight logistics, including trip briefings, catering, aircraft stocking, ground handling, fueling, servicing, and aircraft presentation.

• Ensure all trip documentation is received, distributed to appropriate crew members, and maintained in accordance with company procedures.

• Collaborate closely with Flight Attendants to communicate guest preferences, special requests, catering details, and onboard inventory needs.

• Monitor charter operations to proactively identify potential issues, communicate updates, and escalate concerns to leadership as appropriate.

• Partner with the Operations Control Center (OCC), Ground Operations, Flight Operations, and third-party vendors to ensure flights operate safely, efficiently, and on schedule.

• Coordinate with Fixed Base Operators (FBOs), handling agents, catering providers, and other service partners to deliver a premium guest experience.