Operations Manager

Operations Manager

Cape Town, Western Cape | Hybrid | Full-time
Salary: Approximately R55,000 per month, depending on experience

Job Overview

Our client is a fast-growing financial services business supporting online businesses across the US. They help entrepreneurs build more profitable and sustainable businesses through a range of growth-focused services.

They are looking for an Operations Manager to take ownership of how the business runs day to day — from systems and processes to cross-team handovers, reporting, automation and operational performance.

This is a hands-on operations role for someone who enjoys getting into the detail, identifying what is slowing a business down, and actually fixing it. You’ll work closely with different teams and leadership, make operational decisions, build better systems and use data and technology to improve how the business operates.

This is also an opportunity for someone who is ready to take a meaningful step up in their career, with a clear path towards Senior Operations Manager.

Key Responsibilities

• Own and continuously improve day-to-day operational systems, processes and quality standards.
• Identify bottlenecks, manual processes and recurring problems and implement practical solutions.
• Make operational decisions and ensure work is delivered on time and to the required standard.
• Determine which performance metrics matter and build reporting and dashboards that give leadership clear visibility.
• Maintain accurate data across systems and turn operational data into concise, actionable insights.
• Lead cross-functional projects that improve the customer and client experience.
• Identify ownership gaps between teams and help create clarity around responsibilities and priorities.
• Coordinate teams through new initiatives, launches and operational changes.
• Own the selection, implementation and adoption of operational tools across the business.
• Use automation and AI to reduce manual work, improve efficiency and minimise errors.
• Build internal tools and solutions where an off-the-shelf product isn't the best option.
• Work proactively on the business's technology and automation roadmap, with a 6–12 month view.
• Oversee office and facilities-related operations.
• Improve internal processes around onboarding, retention and employee progression.
• Support research, documentation and continuous improvement initiatives across teams.