Business Intelligence Ops

About the Role    As a Data Analyst within the GoTo Financial Lending Operations team, you will get hands-on experience in a fast-paced consumer lending environment. You will sit at the intersection of data and daily operations, helping our business run smoothly by ensuring teams have the information they need. This is a fantastic opportunity to dive into the world of Business Intelligence, learn how data drives operational decisions, and develop your technical skills in a supportive, real-world setting.

What You Will Do

• Support Operational Requests: Manage and prioritize incoming data-related queries from the broader operations team.
• Maintain Data Accuracy: Perform routine data refreshes to ensure business continuity and accuracy.
• Monitor Dashboards: Maintain and update existing operational dashboards so the team always has a clear view of performance.
• Extract Insights: Execute ad-hoc data pulls to answer specific, time-sensitive business questions.
• Develop Reporting: Assist in designing and building new operational reports as you grow and learn in the role.

What You Will Need

• 1–2 years of experience in Data Analysis, Business Analysis, Growth Analytics, or a related role; Fresh graduates with strong project portfolios or relevant internship experience are welcome to apply.
• Possess a foundational understanding of Microsoft Excel (e.g., comfortable with basic formulas, filtering, and data entry).
• Demonstrate a strong, genuine eagerness to learn about data analytics and business intelligence.
• Comfortable asking questions and communicating with operational stakeholders to understand their data needs.
• Highly detail-oriented with a proactive, curious mindset. About the Team    The GoTo Financial Lending Operations team is the engine that keeps our consumer lending business running safely, efficiently, and with a customer-first mindset. We are a dynamic, cross-functional group covering the entire operational lifecycle, including Know Your Customer (KYC), Quality Assurance (QA), Operation Support, CRM Operations, Anti-Fraud, and Customer Service. By joining our team, you will get a 360-degree view of how a lending business operates on the ground floor. You will partner directly with these diverse units, acting as their data liaison to ensure they have the insights necessary to protect our business and serve our customers.
  About GoTo GroupGoTo is the largest digital ecosystem in Indonesia. GoTo's mission is to 'empower progress' by offering technology infrastructure and solutions that help everyone to access and thrive in the digital economy.The GoTo ecosystem provides a wide range of services, including mobility, delivery, payments, financial services, and technology solutions for merchants. The ecosystem also provides e-commerce services through Tokopedia and banking services through its partnership with Bank Jago.
  About Gojek Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
  About GoTo FinancialGoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
  GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.

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