Active DirectoryIntuneMS365OneDriveSCCMServiceNowTeamsVOIPVPNWindows 10Windows 11
Preferred qualifications
CertificationsSecurity+
Original posting
Job Description
Candidate must be able to be granted and retain a Top Secret/SCI clearance.
Provide technical support to both local and remote end-users with the installation and troubleshooting of hardware/software and networking components to meet individual computer needs
Perform root-cause analysis to diagnose, troubleshoot and resolve issues, and/or route through proper escalation channels, as needed
Provide audio-visual support for the on-site conference center and additional meeting rooms.
Provide high-level support to members of the executive C-Suite
Manage and facilitate moves, adds, and changes associated with end-user hardware
Perform new computer configuration and coordination of workstation upgrades/replacements based on the established lifecycle model.
Provide support of mobile devices and VoIP phones
Resolve printer issues
Provide timely resolution to customer issues and requests according to established SLAs
Document and track work via online ticketing system
Create and modify knowledge base (KB) articles and procedures
Basic networking troubleshooting skills
Extensive knowledge of Windows 10/11 OS
Working knowledge and experience using Active Directory
Working knowledge and experience using MS365; Teams, Intune, and OneDrive
Working knowledge of installation of software via SCCM
High School diploma and 4+ years work experience or equivalent experience
Preferred Education, Experience, & Skills
CompTIA Security +
Experience supporting C-Suite executives
Ability to work independently or as a team member
Windows 11 Operating System support
Microsoft application support
Remote support application software
ServiceNow
Pay Information
Full-Time Salary Range: $66017 - $105628
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems, Inc.
BAE Systems, Inc. is a defense, aerospace, and security company headquartered in Falls Church, Virginia, with more than 40,000 employees worldwide. We serve, supply, and protect those who protect us. As one of the most geographically diverse international defense companies, we deliver a full range of products and services spanning air, land, maritime, space, and cyber, including advanced electronics, intelligence solutions, and dedicated customer support.
Our culture is performance-driven and values-led, built on curiosity, creativity, and collaboration. Purpose isn't a tagline here. It's what drives us. We're developing breakthrough technologies that defend national security and make a lasting impact on our communities and our planet. When you join BAE Systems, you're not just building a career. You're contributing to a mission that truly matters.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.