Product Implementation Specialist

About Scribe

Scribe is where exceptional people come to do the best work of their careers. More than 94% of the Fortune 500 use Scribe to own their specialized intelligence: the unique way their teams work, decide, and get things done. Our Specialized Intelligence platform automatically captures how work happens and turns it into a living asset for people and AI agents.

We're growing fast. Since our founding in 2019, we've reached 7 million users across 600,000 businesses. Based in San Francisco, we're a LinkedIn Top Startup, valued at over $1B, and backed by leading investors. Join us in our mission to transform how people work.

About the role

As a Product Implementation Specialist, you'll handle the technical setup work that Scribe's enterprise deals depend on. That means getting customers configured correctly during a trial or proof of concept, connecting Scribe to the systems they already use, and ensuring proof of concept engagements can progress successfully. You'll work closely with Account Executives and Solutions Engineers, and you'll spend your time in the product and on calls with customers.

What you'll do

• Deliver proofs of concept to customers quickly and efficiently, owning user provisioning, workspace configuration, and integration setup end to end

• Troubleshoot to separate configuration mistakes from product or access issues, and escalate to the right Scribe teams for speedy resolution

• Run the technical portions of customer calls, including admin walkthroughs and end-user onboarding sessions (you’ll be a product expert!)

• Produce the configuration guides, troubleshooting runbooks, and documented process the rest of the go-to-market team reuses instead of rebuilding

• Shorten the time between a customer agreeing to a POC and that POC producing workflow data they can make a decision on

• Give Product specific, evidenced feedback on where setup friction is costing deals

• Work directly with Product to get early access to new functionality, and provide input on improvements to the platform

What we're looking for

• Has 1 to 3 years in a customer-facing technical role at a SaaS company, whether pre-sales, implementation, technical support, or solutions

• Can explain technical concepts to technical and non-technical business stakeholders

• Can operate in an environment with limited documented process and is excited to supporting building the process while doing the work