Revenue Operations Associate

About Osmind

Osmind is a public benefit corporation advancing psychiatry through technology, services, and real-world evidence. Our software and services are used by 1,000+ interventional psychiatry practices across the U.S., the largest network of its kind. Our platform also supports life sciences companies developing and scaling access to cutting-edge treatments.

The Opportunity

RevOps at Osmind owns the revenue architecture across the full customer journey, from first marketing touch through closed-won, onboarding, expansion, and retention. That journey runs across four distinct go-to-market motions: scaled SMB sales, mid market sales-led with outbound, clinician customer engagement and upsell, and enterprise life sciences. Each has its own pipeline definitions, handoff logic, channels and conversion metrics. Keeping them connected and compounding is the core challenge. This role reports to the Revenue Operations Lead and works across all four.

You will work in a modern stack (HubSpot, Gong, Cargo, Unify, Metabase, Stripe, DocuSign, Arrows, Pylon, Chameleon) and be expected to extend it with AI-native workflows from day one. You will have the AI tools you need, whether that is Claude, Cursor, Cargo, Zapier or Lovable. A strong candidate would be able to sit in a working session, follow what the business is trying to do, and turn it into system work that holds up.

The role is built to grow. You will sit in the architecture, pricing and segmentation discussions rather than receive the output of them, and take on more of the design work as your understanding of the business deepens. The team is small, so you will have direct access to the people making those decisions.

What success looks like in the first 6 months: you own the systems work, and the teams that depend on it come to you directly. You have shipped at least one automation that took real manual work off someone's plate. You understand how the revenue engine fits together well enough to be forming a view on where it should go next.

What You'll Own

GTM systems

Build and maintain the CRM and the tooling around it: workflows, properties, pipelines, lists, dashboards, integrations, permissions. HubSpot is the center of gravity. You own the recurring hygiene that keeps the data trustworthy, and you close out the requests that come in from every function.

Revenue data and reporting

Keep the deal, product and revenue data accurate as the business changes shape. Build and maintain the dashboards leadership, sales and finance run on, and turn around ad hoc pulls fast. Support the reconciliation between what a customer is contracted for and what has actually been collected.