Support Specialist

Rimkus is a global engineering and technical consulting firm serving corporations, insurers, law firms, and government agencies. Across life sciences, forensic, construction, built environment, and product development work, the company helps clients solve complex technical challenges with practical expertise and a strong focus on quality, accuracy, and service.

The Support Specialist, Human Factors position is responsible for providing skilled support services to our operations group in client services. The successful candidate will manage client-supplied materials and review and summarize depositions and discovery documents with a focus on work predominantly with law firms and manufacturers. They will serve as professional representatives of the company through written and verbal communications

Essential Job Functions

The following duties are representative but not exhaustive. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Document & Materials Management

• Receive, organize, log, and maintain client-supplied legal materials including but not limited to pleadings, correspondence, exhibits, and electronic files.
• Establish, maintain and accurately track document deadlines, follow up on outstanding materials, and provide status updates to supervising attorneys or project managers.
• Ensure chain-of-custody integrity and confidentiality for all client materials.

Deposition & Discovery Review and Summarization

• Read, analyze, and prepare concise, accurate summaries of depositions, including witness testimony, exhibits referenced.
• Identify any gaps, determine additional materials required, and coordinate with clients
• Review, analyze and prepare concise, accurate summaries of discovery materials including interrogatories, requests for production, requests for admission, and responses thereto.

Client & Professional Communications

• Project a professional company image in all email, phone, video, and written communications.
• Serve as a responsive and courteous point of contact for law firm clients and manufacturer representatives.
• Draft professional correspondence, transmittal letters, and follow-up communications on behalf of the consulting team.
• Exercise sound judgment regarding communication urgency, escalating time-sensitive matters promptly.
• Track court case status and assist in organizing activities to support case load of more than 100 active cases
• Prepare files for transmission to clients and opposing counsel in preparation for expert witness depositions and trial appearances