AI Supportability Engineer

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. Binance is trusted by more than 320 million people in 100+ countries for its industry-leading security, transparency, trading engine speed, protections for investors, and unmatched portfolio of digital asset products and offerings from trading and finance to education, research, social good, payments, institutional services, and Web3 features. Binance is devoted to building an inclusive crypto ecosystem to increase the freedom of money and financial access for people around the world with crypto as the fundamental means.   About Binance Accelerator Program Binance Accelerator Program (BAP) is a 3-6 month internship program designed for Early Career talent to have firsthand experience in the rapidly expanding digital assets space. You will be given the opportunity to develop your skills at Binance and understand what it’s like to work at the world's leading blockchain ecosystem. As part of your internship in the BAP, there will also be opportunities for networking and development, which will expand your professional network and build transferable skills to propel you forward in your career. Learn about the BAP Program HERE.   Who may apply Current university students and recent graduates. *Terms of employment / engagement shall be subject to contract and local applicable laws  

Responsibilities

• Set up dashboards/alerts; script repetitive ticket steps.
• Participate in RCAs; log user pain points weekly; propose product fixes.
• Build a lightweight agent (e.g., telegram bot) with at least one reusable skill (log fetch, health check, etc.).
• Optimize a small workflow in incident management tooling.

Must-have

• CS/Data/AI or related major; Linux + scripting (Shell/Python); basic SQL.
• Write actionable runbooks.
• Improve user experience from support data.
• Basic understanding of agents and skills.

Nice-to-have

• K8s, CI/CD, Terraform. MLOps project experience. Built a simple LLM agent or defined skills (LangChain, function calling). TSM tool experience. Why Binance • Shape the future with the world’s leading blockchain ecosystem • Collaborate with world-class talent in a user-centric global organization with a flat structure • Tackle unique, fast-paced projects with autonomy in an innovative environment • Thrive in a results-driven workplace with opportunities for career growth and continuous learning • Competitive salary and company benefits • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)   Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.