Health Center Manager

About Us Planned Parenthood League of Massachusetts (PPLM) is the state’s leading provider of sexual and reproductive health care, nationally recognized for education and research. Our mission: ensure everyone in Massachusetts has access to compassionate, judgment-free care and education. We operate four health centers and offer telehealth statewide as part of a network of 600 Planned Parenthood affiliates nationwide.

Position Summary

The Health Center Manager oversees the day-to-day operations of the PPLM health center in Worcester, MA in partnership with the Health Center Director and clinical leadership. This role ensures smooth clinic operations, strong staff leadership, regulatory compliance, and a high-quality, patient-centered experience.

The Health Center Manager works collaboratively with site leadership and staff to plan, implement, and lead quality improvement initiatives using data-driven decision-making. The role requires strong leadership, operational expertise, and a deep commitment to PPLM’s mission and values.

Your Day to Day:

• Manage daily health center operations, staffing, scheduling, and patient flow
• Supervise unlicensed staff and Team Leads; support performance and development
• Monitor budget, productivity, visit volume, and operational metrics
• Use data to drive quality improvement and patient experience initiatives
• Ensure compliance with HIPAA, OSHA, MDPH, Title X, and organizational standards
• Partner with HR on hiring, training, and performance management
• Oversee appointment templates, cash handling, inventory, and facilities coordination
• Address patient complaints and risk management issues collaboratively

Qualifications:

• Bachelor’s degree preferred; equivalent experience considered
• 3–7 years of staff management experience preferred
• Healthcare or clinical operations experience preferred
• Strong communication, organization, and problem-solving skills
• Bilingual a plus (Spanish, Mandarin, Haitian Creole, Vietnamese, or Portuguese strongly preferred)
• Commitment to PPLM’s mission, values, and patient-centered care Why Join Us?   We offer a comprehensive and competitive benefits package, including:       •  Generous Paid Time Off     •  Medical, Dental, and Vision Insurance     •  403(b) Retirement Plan with employer match     •  Life and Disability Insurance     •  Professional Development Opportunities     •  Commuter Benefits     •  A mission-driven workplace that values equity, inclusion, and belonging  

PPLM is a 501(c)(3) charitable organization and an equal opportunity employer.

We are committed to creating a workplace where all people are honored, respected, and valued. We believe our organization is stronger when individuals with different experiences, perspectives, and backgrounds come together in service of a shared mission.

Our workplace values guide how we work with one another:

• We Tend to the Team
• We Honor and Respect All People
• We Jump In
• We Try and We Learn
• We Care for Our Business
• We Return to Our Mission

We welcome candidates from all backgrounds and encourage individuals whose experiences, perspectives, and skills can help us better serve our communities to apply.

Employment and advancement at PPLM are based on qualifications, performance, and organizational needs, without regard to any protected characteristic under applicable law.

PPLM is committed to providing reasonable accommodations throughout the application and interview process.