Finance Manager

We are looking for a highly motivated and analytical SFA/Manager to take full ownership of our global e-commerce Marketplace P&L, one of Achievers' most important revenue streams. This role sits at the intersection of Finance, Business Intelligence, Customer Success, Merchandising, and Product, translating Marketplace activity into financial insight, strategic forecasting, and operational action.

You won't just report the numbers - you'll explain what happened, forecast what comes next, and actively shape the strategy and direction to help support growth.  From building predictive models and share-of-wallet analyses to partnering with Customer Success on NRR strategy and existing customer ARR forecasting, this is a role for someone who wants to make a measurable impact across the business.

If you bring experience from e-commerce, retail, or a rewards/marketplace environment, that's a significant advantage,  you'll hit the ground running with an intuitive understanding of redemption and e-commerce dynamics, catalogue economics, and customer purchasing behavior that are central to this role.

How you'll help shape FP&A at Achievers:

Marketplace P&L Ownership & Forecasting:

• Own the end-to-end Marketplace P&L (revenue and expenses), driving data analyses for the Marketplace Division with a goal of improving net margin contribution.
• Build and maintain complex and dynamic forecasting models that track Marketplace potential vs. performance across key revenue pillars — including promotions, merchandising, pricing, and product enhancements.
• Develop enhancement models for initiatives such as Top-Up programs, pricing reviews, merchandising improvements, and share-of-wallet expansion.
• Translate high-level revenue and volume targets into actionable, customer-tier-level operating plans that enable clearer execution and performance tracking.
• Partner with Accounting to reconcile reporting discrepancies, improve data integrity, and increase confidence in reported numbers.
• Deliver Marketplace forecasting materials to support FP&A and Board deliverables.
• Drive deep expense and cost driver analysis, identifying efficiency opportunities and optimizing resource allocation to improve Marketplace margin performance.
• Own and standardize executive KPI reporting cadences, delivering consistent performance insights to senior leadership and Board stakeholders.
• Build and scale the Marketplace analytics foundation — including structured data workflows, documentation standards, data governance, quality controls, and request prioritization — to ensure analytical consistency, scalability, and reduced dependency on ad hoc analysis.

NRR & Existing Customer ARR Forecasting:

• Forecast existing customer ARR to support Net Revenue Retention (NRR) targets and provide visibility into renewal and expansion performance.