Change and Problem Manager

Job Description

Are you passionate about service quality, operational excellence, and continuous improvement? 

We are looking for a Change and Problem Manager to join Tieto Banktech Credit & Wealth Service and Support team in Riga, Latvia. In this role, you will help ensure the stability, reliability, and continuous improvement of business-critical banking and financial services used across the Nordic and European markets while delivering an outstanding customer experience. 

Tieto Banktech is a leading financial services software and solutions partner in the Nordics, delivering modular, pre-integrated Banking-as-a-Service platforms and mission-critical software for core banking, payments, credit, cards, fraud prevention, and wealth management. Our solutions operate in highly regulated, high-availability environments where security, resilience, and compliance are non-negotiable. 

As a Change and Problem Manager, you will represent Credit & Wealth in Tieto Banktech governance forums and act as the local lead for Change and Problem Management procedures, controls, reporting, and continual improvement. 

This is a full-time, hybrid-based position in Riga, with close collaboration with colleagues in several international locations. 

When joining Tieto Banktech as a Change and Problem Manager, you will:

• Own, maintain, and continuously improve Credit & Wealth Change and Problem Management procedures, controls, reporting, and documentation, ensuring alignment with Tieto Banktech standards, regulatory requirements, customer commitments, and audit requirements.
• Represent Credit & Wealth in Change and Problem Management governance forums and coordinate activities across technical, operational, delivery, and customer-facing teams, including facilitating CAB meetings and other relevant forums.
• Drive effective, risk-based Change Management, ensuring changes are appropriately assessed, authorized, planned, communicated, implemented, reviewed, and documented while balancing service stability, compliance, operational risk, and delivery speed.
• Monitor change schedules, risks, and dependencies and support the successful implementation of standard, normal, and emergency changes.
• Drive Problem Management activities, ensuring Major Incidents, recurring incidents, failed changes, and identified service risks are evaluated and investigated, including facilitating root cause analysis and coordinating corrective and preventive actions.
• Maintain oversight of problem records, known errors, workarounds, investigations, and follow-up actions, ensuring relevant information and lessons learned are documented and communicated to stakeholders.
• Drive continuous improvement and proactive risk identification by analyzing trends, technical debt, common faults, KPIs, dashboards, process performance, and stakeholder feedback to improve service reliability and quality.
• Train, coach, and support stakeholders in the effective application of Change and Problem Management procedures and promote consistent ways of working across the organization.

Who we are looking for 

You are a structured, analytical, and proactive professional who can combine process governance with practical operational coordination. You communicate clearly, build trust across organizational boundaries, and can challenge constructively when risks, responsibilities, or decisions are unclear. 

We would like you to have: 

• Experience working with Change Management, Problem Management, IT service management, IT operations, or a comparable operational governance role. 

• ITIL Foundation certification or equivalent experience in Change and Problem Management practices. 

• Strong understanding of ITIL Change and Problem Management principles, practices, and supporting controls. 

• Experience facilitating cross-functional meetings, investigations, reviews, or decision-making forums. 

• Ability to assess operational risk, impact, dependencies, and business priorities. 

• Strong documentation, presentation, and stakeholder-management skills. 

• Excellent verbal and written communication skills. 

• Professional fluency in English, both written and spoken.  

• Experience with financial services, SaaS platforms, business-critical IT services, ITSM platforms, regulatory environments, service reporting, audit controls, or continual improvement is considered an advantage. 

We offer:             

• Interesting and dynamic work environment

• A team of great colleagues that constantly support each other

• Professional and personal development opportunities

• Training in our Internal Academy

• Salary from 2900 EUR (gross/month) and benefits package (health insurance, sports etc.)

*Monthly salary offer will be defined upon candidate’s professional competence accordance with job demands

Did we get you inspired? 

We look forward to your application! 

Interviews will be held continuously, so we encourage you to apply today! For more information or questions, please contact Talent Acquisition team recruitmentinbanking@tieto.com 

Hope to hear from you soon! 

Additional Information

At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.
Diversity, equity and inclusion | Sustainability | Tieto

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