Enterprise Relationship Manager

BlackCloak’s mission is to protect corporate executives and high-profile individuals in their personal lives, mitigating risks to their families, companies, reputation, and finances. We defend our clients’ digital lives from hackers, privacy leaks, and identity theft. If you are passionate about helping to protect others, then keep reading - this may be your next great opportunity. 
As a Senior Enterprise Relationship Manager, you’ll own a portfolio of BlackCloak’s largest and most strategic enterprise clients, building trusted relationships with executive sponsors, security leaders, and the executives and families enrolled in the program. You’ll be accountable for retention and adoption across your book of business. That means leading onboarding for complex, high-profile accounts, watching account health closely, and stepping in early when risk appears. Using account data, analytics, and AI-driven workflows, you’ll show clients the value of their program through clear, compelling business reviews, and you’ll partner with Sales to find opportunities to expand coverage. You’ll also mentor fellow ERMs and help shape the team’s playbooks and processes. The ideal candidate is a confident executive communicator who uses data and AI tools to work smarter, and who takes full ownership of retention and growth across their portfolio.

What You Will Do

• Manage a portfolio of BlackCloak’s largest and most strategic enterprise clients, building trusted relationships with executive sponsors, security leaders, and the executives and families enrolled in the program

• Own retention and adoption results for your book of business, including NRR, logo retention, enrollment, onboarding, and utilization

• Lead onboarding for complex, high-profile accounts, working with Sales to set clear expectations and get members enrolled quickly

• Monitor account health and adoption, step in early when risk appears, and lead the plan to recover at-risk accounts

• Build executive-level relationships across each client so every account stays engaged through leadership changes

• Use account data and analytics to show clients the value of their program, and turn those insights into clear, compelling business reviews for senior stakeholders

• Use AI tools and workflows to automate routine work, analyze account data, and produce client-ready content, from business reviews to executive reports

• Coordinate trainings and work with internal teams to resolve client issues quickly

• Identify opportunities to expand program coverage and partner with Sales on strategy for your accounts

• Help shape the team’s playbooks, health criteria, and processes based on what you see in your accounts