Office Manager & Customer Service Coordinator

Key Responsibilities

·         Customer Service & Order Management

·         Receive purchase orders from grocery retail customers via email or online portals

·         Accurately enter all order information into the company ERP system, Plex.

·         Confirm orders, quantities, and delivery details with customers.

·         Communicate with production to verify actual quantities produced.

·         Prepare and send fulfillment and shipment reports and paperwork to customers.

·         Schedule customer purchase order pickups and deliveries.

·         Act as the primary contact for customer inquiries and order updates.

·         Input customer purchase order updates in EDI/SPS Commerce and customer portals.

·         Invoice customers in Plex and EDI/SPS Commerce.

·         Shipping of orders from HPP toll processing facility.

·         Tote to tote receiving of HPP'd product at G.O.F

·         Communications with HPP facilities, projected orders and actual counts.

·         Answer end consumer complaints and questions via phone and email.

·         Own ordering from Uline, Amazon, office supplies

·         Office & Administrative Management

·         Ensure the company and employees have the tools, supplies, and resources needed for daily operations.

·          Manage general office organization, supplies, and vendor relationships.

·         Support internal communication between production, logistics, and management   teams.

·         Assist with scheduling, reporting, and other administrative tasks as needed.

·         Cross-Functional Support

·         Collaborate with operations, supply chain, and finance teams to maintain order accuracy and performance metrics.

·         Help identify process improvements to enhance efficiency and customer satisfaction.

·         Contribute to other projects or areas where help is needed — wearing “many hats” to support the company’s success.

·         Other duties assigned

Requirements

·         2–5 years in office management, customer service, or administrative roles (preferably in food manufacturing, CPG, or logistics).

·         Proficient with ERP systems and comfortable navigating multiple online portals and software tools (Microsoft Office, Plex, EDI/SPS Commerce etc.).

·         Strong verbal and written communication skills; professional and clear with customers and colleagues.

·         Detail-oriented, proactive, and able to manage multiple priorities efficiently.