Field Service Manager

About us 

Crown Equipment is proud of its 45+ years in serving New Zealand’s businesses and communities as a material handling equipment company. Crown has a widely distributed sales and service branch network located across the North and South Island locations. Our global company brand is well-known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.  

About the role

We have an exciting role, where you’ll join a stable business and enjoy the variety and opportunities of working within a close-knit, supportive team as part of a large organisation.

This is a diverse leadership role which will see you joining the Auckland Service team reporting to the region's Service Manager. You’ll specifically be supporting an experienced team of service technicians, across the West Auckland area. You’ll be responsible for assisting in the achievement of the annual financial and operational service targets, PMP completion and proactively engaging with our customers to ensure that we are exceeding their expectations across quality of service, response times and product performance.

As a Field Service Manager, you’ll be required to proactively manage the productivity and resourcing of the team in your remit across the region, carry out technician engagement and tech connect, ensuring that they work together with our customers and support them to keep their businesses on the go! You will also work closely with the Sales team to ensure that we are focused on customer retention and satisfaction across the region.

You’ll have the chance to learn our products, and this will give you the opportunity to progress in the business and the organisation. Crown product knowledge would be a real bonus, but we have heaps of great training materials, if you’re a willing learner!

This is a permanent, full time role, working Mondays to Fridays.

Requirements

About you

Ideally, we’re looking for candidates with 1-2 years' previous leadership and customer-facing experience plus Material Handling Equipment experience or Auto Electrical, Diesel Mechanic or Mechanical experience or trade qualification (or similar overseas qualification). Preference will be given to suitable local candidates.

To really shine in this role, you'll bring your customer-centric and solutions-focused attitude, as you support our valued customers with service they can trust. You'll work in a collaborative team environment, so being a team player and being prepared to support the team is essential. Being IT savvy and an agile learner will stand you in good stead.

The ability to build rapport and relationships should be one of your strengths as is your attention to detail and you’ll be IT savvy too. There will be manual handling required and so you’ll also need to be physically fit.

Benefits

What we offer

·                     Market-related salary ($100-120K per year) + vehicle

·                     Exciting learning environment with genuine career progression opportunities and career pathways

·                     A strong and supportive team environment

·                     Chance to work for a trusted supplier in the forklift industry!

The career opportunities are exciting! Crown offers genuine career paths and development and career progression, with people in our business staying for up to 25 years and enjoying a varied career. For those coming into the business at an entry-level, we’re able to offer opportunities to start a career in Trade and/or Sales and more.

Come join the NZ lift truck market leader, "as there is nothing like a Crown for picking it up and putting it down" http://www.crown.com