Delivery Manager

Job Description

Tieto Tech Consulting (MentorMate from 2001 to 2026) provides design-led, data-centric, and AI-powered digital engineering & consulting services to enterprises worldwide. With a strong heritage of Nordic quality, local presence, and global-scale operations, we are backed by 8,500+ IT professionals. Our clients trust us for advanced data and analytics skills, top industry-specific expertise, specialized software R&D, and the capabilities of a multinational team. We are part of Tieto, a leading technology company with an annual revenue of approximately EUR 2bn.    

Tieto Tech Consulting’s team in Bulgaria consists of 500+ professionals specializing in the development of tailored digital solutions in diverse industries.  

We’re looking to hire a Delivery Manager to drive the successful execution of complex, cross-functional initiatives for a global digital health SaaS platform powering data-driven and AI-enabled healthcare solutions. In this role, you’ll own end-to-end delivery across multiple teams - ensuring alignment, transparency, and measurable business impact.

This role is based on a hybrid work model, with 3 days per week in our Sofia office.

Key Responsibilities     

• Own the delivery of complex, cross-functional initiatives from initial framing through execution to value realization
• Identify dependencies, risks, and blockers early, and proactively drive them to resolution
• Maintain integrated, realistic delivery plans that reflect actual progress and constraints
• Manage resources, timelines, and delivery outcomes across cross-functional teams
• Drive monthly and quarterly planning cycles in collaboration with Product and Engineering leadership
• Use data-driven metrics and performance insights to track delivery maturity and align outcomes with business value
• Partner with Product Owners, Engineering Leads, and Design Leads to define clear “definition of done” and ensure accountability
• Build strong relationships across teams and organizational levels to enable delivery without relying on formal authority
• Navigate organizational complexity and foster alignment across global, distributed teams
• Collaborate with internal and external stakeholders to ensure seamless cross-functional execution

Required Experience & Qualifications

• 10+ years of experience in program or delivery management, with a strong track record delivering complex initiatives
• Minimum 5 years leading cross-functional programs in technology or digital product environments
• Proven ability to lead through ambiguity, creating structure and driving outcomes without relying on formal authority
• Hands-on experience using AI-assisted tools (e.g., Claude, Copilot, GPT, or similar) in day-to-day workflows
• Strong experience managing matrixed teams in global, distributed environments
• Excellent written and verbal communication skills, with strong judgment on escalation vs. resolution
• Demonstrated ability to align technical delivery with product and business goals
• Excellent spoken and written English language skills

A significant advantage would be

• Experience in digital health, life sciences, or regulated technology environments
• Familiarity with compliance frameworks such as GxP, ICH GCP, FDA 21 CFR, GDPR, or similar
• Experience working across multiple geographies and time zones
• Pharmaceutical industry or clinical trial platform experience

Additional Information

At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.
Diversity, equity and inclusion | Sustainability | Tieto

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